Director, Process Intelligence – Results Delivery Office

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the execution of Process Intelligence initiatives across prioritized enterprise transformation projects.

• Convert strategic priorities into actionable plans, deliverables, and quantifiable results.

• Enhance value realization through process optimization, automation, and performance enhancements.

• Ensure consistent and high-quality delivery across multiple simultaneous initiatives.

• Create frameworks, tools, and methodologies to promote the adoption of Process Intelligence.

• Empower functional transformation teams to leverage Process Intelligence capabilities.

• Develop and maintain repositories of process insights, benchmarks, and best practices.

• Encourage the reuse of assets, standardized approaches, and scalable delivery models.

• Support governance frameworks, standards, and KPIs for Process Intelligence.

• Collaborate with the Results Delivery Office, Digital Technology & Innovation, and functional business teams.

• Provide counsel to senior stakeholders regarding process performance and opportunities for improvement.

• Facilitate stakeholder alignment and coordinated execution.

• Present insights and outcomes to executive audiences.

• Oversee the deployment and application of process mining, task mining, and analytics tools.

• Assist teams in transforming complex process data into actionable insights and business decisions.

• Aid in the evaluation, testing, and onboarding of new Process Intelligence technologies.

• Contribute to the future-state tool strategy and data requirements.

• Promote continuous improvement, accountability, and innovation.

• Provide thought leadership on process analysis, mining, and performance management.

• Support capability enhancement across both direct and indirect teams.

⛳️ Requirements

• Doctorate degree with 4 years of experience, Master’s degree with 7 years of experience, or Bachelor’s degree with 9 years of experience in data science, business analytics, process improvement, engineering, or related fields.

• Demonstrated ability to lead large-scale, cross-functional projects and deliver measurable results.

• Experience in translating strategy into execution and operationalizing capabilities.

• Proven track record in managing direct teams and working within matrixed environments.

• Extensive experience in process mining, process analysis, and performance optimization.

• Practical experience with Celonis, Signavio, or UiPath Process Mining.

• Familiarity with Power BI or Tableau.

• Ability to handle large, complex, and unstructured datasets.

• Understanding of RPA and AI/analytics technologies.

• Experience in establishing governance frameworks, KPIs, and value tracking mechanisms.

• Strong knowledge of enterprise transformation and continuous improvement methodologies.

• Capacity to influence senior stakeholders and drive alignment.

• Experience working in a global, matrixed organization.

• Strong problem-solving and decision-making abilities in ambiguous situations.

• High level of accountability, ownership, and autonomy.

• Collaborative mindset with the ability to build partnerships across functions.

• Comfort in operating within a dynamic, evolving transformation environment.

🏝️ Benefits

• A comprehensive employee benefits package, which includes a Retirement and Savings Plan with generous company contributions, group medical, dental, and vision coverage, life and disability insurance, and flexible spending accounts.

• A discretionary annual bonus program.

• Stock-based long-term incentives.

• Award-winning time-off plans.

• Flexible work models where feasible.

• Opportunities for career development.

• Support for work/life balance.