Director, Portfolio Manager – China

This is a fully remote position, open to applicants in China.

📋 Description

• Lead, mentor, and nurture a team of Client Account Managers.

• Take ownership of the commercial performance of the China portfolio, focusing on client retention, revenue growth, profitability, and long-term account value.

• Act as a senior escalation point for strategic clients.

• Provide advice to multinational clients regarding market entry, compliance, hiring, payroll, accounting, tax, and business operations in China.

• Collaborate with Sales, Legal, Tax, Accounting, Payroll, HR, and Operations teams throughout the client lifecycle.

• Identify and implement opportunities for upselling, cross-selling, and service expansion.

• Offer strategic insights on conducting business in China.

• Drive portfolio governance through account reviews, risk assessments, client health analysis, and mitigation plans.

• Monitor metrics related to client satisfaction, retention, revenue growth, profitability, and operational performance.

• Ensure the application of best practices in account management and service excellence across the team.

• Work in partnership with regional and global leadership to formulate growth strategies for the China market.

• Cultivate a client-centric approach while balancing commercial goals and operational efficiency.

⛳️ Requirements

• Over 8 years of experience in client account management, portfolio management, customer success, corporate services, professional services, consulting, or related fields.

• Strong leadership experience in managing and developing high-performing account management or client services teams.

• Comprehensive understanding of China’s business environment and corporate services landscape, including accounting, payroll, tax, legal, entity management, HR, employment compliance, and Employer of Record (EOR) solutions.

• Proven track record of successfully driving client retention, revenue growth, profitability, and strategic account expansion.

• Strong commercial acumen with the ability to identify growth opportunities and translate client needs into business results.

• Demonstrated experience working with multinational companies that are expanding into or operating within China.

• Exceptional skills in relationship-building and stakeholder management, with experience engaging senior executives and decision-makers.

• Solid understanding of regulatory and compliance considerations affecting foreign businesses operating in China.

• Excellent analytical, problem-solving, and communication abilities.

• Proficiency in both Mandarin and English is highly preferred.

• Experience in a global, matrixed, or rapidly growing organization is highly desirable.

🏝️ Benefits

• Opportunity for exceptional employees to become a partner and share in profits.

• Fully remote work options available.

• Hybrid work options in certain countries.

• Join a diverse, global, and supportive team.

• Experience sustainable growth without the pressures of venture capital or private equity.

• Monthly financial transparency shared with team members.

• Opportunities for international career roles and locations.

• Enjoy a flexible, trust-based work environment.

• Background and reference checks conducted as permissible by law.