Director, Personal Lines Client Care

This is a fully remote position, open to applicants in Canada.

📋 Description

• Create and execute a contemporary, effective, and scalable client service model for personal lines.

• Assume complete responsibility for client care operations.

• Identify areas of operational inefficiency and implement solutions to enhance service quality and client satisfaction.

• Track and evaluate service performance metrics.

• Leverage data and insights to streamline processes and achieve results.

• Formulate actionable strategies to improve customer experience and client retention.

• Ensure compliance, operational integrity, and accountability.

• Work in collaboration with leadership to align service initiatives with the overall business strategy.

• Build and lead high-performing, engaged teams that inspire exceptional client experiences.

⛳️ Requirements

• Minimum of 10 years of leadership experience in insurance service operations, preferably in personal lines.

• Comprehensive understanding of P&C insurance markets, carrier relationships, and compliance standards.

• Ability to independently assess complex challenges and implement scalable solutions.

• Strong analytical skills and logical problem-solving abilities.

• Experience in utilizing data and technology to enhance operations.

• Proven track record of driving operational excellence and achieving measurable business outcomes.

• Outstanding people leadership abilities.

• Aptitude for building high-performing, engaged teams.

• Bachelor’s degree.

• Additional insurance education is a significant advantage.

🏝️ Benefits

• Eligibility for a performance bonus.

• Flexible work environment.

• Option to work remotely from anywhere in Canada or from the Durham Region office.

• An inclusive, diverse, and inspiring workplace.

• Recruitment accommodations available upon request.