Associate Director, RCG

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Act as the main trusted advisor for a portfolio of Retail & Consumer Goods clients.

• Develop strategic relationships at the executive level across sales, field operations, marketing, and IT functions.

• Oversee portfolio performance, including booking targets, revenue realization, margin health, and customer satisfaction.

• Discover account expansion opportunities through customized Salesforce solutions.

• Facilitate executive discussions regarding retail execution, field sales operations, distributor management, and customer care workflows.

• Direct engagement planning, budgeting, scope definition, and staffing for complex Salesforce Consumer Goods Cloud and multi-cloud implementations.

• Supervise project kick-offs, sprint planning, solution architecture alignment, and delivery governance.

• Ensure SOW deliverables align with the delivery team's capacity and capability.

• Manage engagement risks, dependencies, and executive escalations.

• Enhance the Consumer Goods Cloud project delivery methodology.

• Lead the development of proposals, RFPs, pitch presentations, and pricing strategies.

• Utilize functional knowledge of retail execution, field rep scheduling, territory management, planogram compliance, order capture, and trade spend management during pre-sales.

• Mentor and develop consultant and technical teams.

• Contribute to practice-building assets, RCG reusable accelerators, and thought leadership within the Salesforce Consumer Goods Cloud.

⛳️ Requirements

• Over 10 years of experience in consulting or digital transformation, primarily in the Retail & Consumer Goods (RCG) or CPG sectors.

• Strong understanding of CPG go-to-market strategies, retail execution, field sales operations, trade promotion management (TPM/TPO), key account management, and distributor delivery models.

• More than 5 years of experience in delivering Salesforce or CRM projects.

• Demonstrated skills in relationship and program management.

• Proven ability to cultivate and develop strong, trusted-advisor relationships with clients.

• Experience in project management including proposals, contract management, pricing, risk management, and project staffing.

• Capability to lead and manage teams through influence while also functioning as an individual contributor.

• Involvement in Sales and Business Development initiatives.

• Hands-on experience with or leadership of Salesforce Consumer Goods Cloud (CGC) implementations, encompassing Retail Execution, Trade Promotion Management, and Field Rep Analytics.

• Broad knowledge of Salesforce Sales Cloud, Service Cloud, Commerce Cloud, Marketing Cloud, Data Cloud, or Tableau in an RCG context.

• Familiarity with CRM or Marketing Automation applications, specifically Salesforce.

• Highly detail-oriented.

• Ability to manage stress and urgent requests effectively.

• Must possess full-time permanent US work authorization.

• Bachelor’s Degree preferred, or equivalent experience.

• Willingness to travel to client sites as necessary.

🏝️ Benefits

• Flexible working hours with a focus on maintaining a work-life balance.

• Remote work opportunities.

• Unlimited Paid Time Off (RTO).

• 401K plan with Company Match.

• Comprehensive Medical, Vision, & Dental coverage.

• Competitive quarterly bonus potential.

• Reimbursements for continuing education and certifications, especially within the Salesforce and Snowflake ecosystems.

• Occasional in-house competitions with spot bonuses.

• A flexible and enjoyable team culture.

• Regular team and cultural activities, both virtual and in-person, including Lunch and Learns, Happy Hours, and team-building events.

• Monthly All-Hands meetings.

• Open-door leadership policy providing access to mentorship and guidance.

• Opportunities for accelerated growth, networking, and career guidance and support.

• A culture of trust, transparency, and respect across all levels of the organization.