Director, People Systems and Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Report to the Chief People Officer and participate on the People Leadership Team

• Develop the strategy and roadmap for Greenhouse’s HR technology ecosystem

• Oversee HR technology implementation, configuration, integrations, user experience, continuous improvement, and vendor relationships

• Manage the HRIS as the definitive source of truth for employee data

• Promote automation, data accuracy, governance, stakeholder adoption, and connections to payroll, benefits, analytics, and other People systems

• Enhance employee journey processes from offer and onboarding through promotions, leaves of absence, and offboarding

• Collaborate with People program owners to connect experiences for candidates, managers, and employees

• Build scalable people analytics, dashboards, and self-service tools

• Supply leaders with workforce insights, identify retention risks, and enhance information flow

• Ensure compliance for People-related matters throughout the employee lifecycle, including immigration, leaves of absence, audits, and labor requirements

• Act as the escalation point for complex policy inquiries, compliance issues, and urgent employee matters

• Drive AI-forward transformation within People processes and operations

• Implement the AI Principles Framework, pilot Greenhouse AI capabilities, and deliver structured feedback to Product

• Test and scale new tools, processes, and workflows

• Collaborate with IT, Finance, Legal, Talent Acquisition & Planning, Talent Management/Org Development, Total Rewards, and IDEA

• Contribute a People Operations perspective to the overall company-wide People strategy

• Foster and empower a high-performing team through priorities, coaching, performance management, and growth opportunities

• Undertake additional projects and responsibilities as required by business needs

⛳️ Requirements

• 8+ years of progressive experience in People Operations

• 3+ years of experience leading People Operations, HRIS, and/or People Systems teams at the manager or director level

• Extensive experience administering and optimizing global HRIS platforms such as Workday, Rippling, or HiBob

• Proven experience with HRIS implementations, integrations, automation, data integrity, and reporting

• Demonstrated ability to design and scale People processes with measurable outcomes

• Experience with payroll and benefits integrations

• Familiarity with cross-border employee data and reporting requirements

• Knowledge of workforce data privacy

• Practical experience evaluating, piloting, or implementing AI and automation in People Operations

• Strong project management, change leadership, and problem-solving abilities

• Proficient in HR reporting, dashboarding, and self-service tools

• Analytical and data-driven mindset with the ability to convert workforce data into actionable recommendations

• Experience in building and leading high-performing, diverse teams

• Capacity to operate strategically at a leadership team level while engaging with workflows, systems, and datasets

• Applicants must currently be authorized to work in the United States on a full-time basis

🏝️ Benefits

• Stock option awards, bonuses, and merit increases may be available

• Medical, dental, and vision insurance

• Basic life insurance

• Mental health resources

• Financial wellness benefits

• Fully paid parental leave

• Short-term and long-term disability coverage for US-based employees

• 401(k) plan and company match

• Up to 14 scheduled paid holidays per calendar year

• Up to 80 hours of paid sick leave per calendar year

• Up to 20–25 days of paid vacation annually for non-exempt employees, depending on tenure

• Flexible paid time off (PTO) for exempt employees

• Remote-first work environment

• Shared office spaces and optional co-working spaces

• Performance review program with actionable feedback

• Bonus structure rewarding exceptional performance

• Employee resource groups

• Reasonable accommodations during the application process