Director, People Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop the global People Operations framework throughout the employee lifecycle

• Oversee People Operations and Talent Acquisition Operations teams

• Set service standards, escalation paths, operational rhythms, and ownership models

• Manage operational readiness and execution for policies, compliance workflows, employment agreements, audits, immigration and mobility, accommodations, and background checks

• Enhance consistency, quality, and equity across U.S. and international processes

• Create documentation, self-service resources, controls, and standard operating procedures

• Supervise People Operations vendors and partnerships

• Act as an escalation point for complex People Operations matters

• Develop the Talent Acquisition Operations framework and recruiting workflows

• Collaborate with Talent Acquisition leadership to enhance recruiting capacity, candidate experience, hiring-manager collaboration, and workflow consistency

• Optimize Greenhouse and related recruiting workflows

• Collaborate on integrated roadmaps across People Operations, Talent Acquisition Operations, programs, systems, analytics, and AI

• Define operating metrics, service levels, data requirements, and success indicators

• Ensure systems, workflows, programs, and automation are operationally effective, documented, adopted, and supported

• Partner on data quality, process governance, access controls, reporting definitions, and responsible use of automation and AI

• Lead change management initiatives, including stakeholder alignment, communications, training, readiness, issue resolution, and post-launch enhancements

• Represent People Operations and Talent Acquisition Operations in cross-functional planning, business reviews, and executive discussions

⛳️ Requirements

• Thoughtful and service-oriented People leader who balances operational discipline with empathy and care

• Ability to bring clarity in complex situations and make decisions when ownership, processes, or information are lacking

• Comprehensive understanding of the interconnections between People Operations, Talent Acquisition, systems, data, compliance, and employee experience

• Practical understanding of work processes and the strategic ability to design a scalable model

• Strong judgment, transparency, follow-through, and respect for confidential information

• Collaborative and pragmatic approach

• Skills in root-cause analysis and continuous improvement

• Dedication to providing consistent, equitable, and people-centered experiences

🏝️ Benefits

• 15% Bonus Target

• Restricted Stock Units (RSUs)

• Health insurance

• Vision insurance

• Dental insurance

• Mental health benefits

• Equal opportunity employer

• Disability accommodation support