Director, People Operations, AI & Process Automation

This is a fully remote position, open to applicants in Texas.

📋 Description

• Identify manual, repetitive, or error-prone HR processes and redesign them with a focus on automation first and human involvement second.

• Develop and implement AI-driven workflows and agents for onboarding, offboarding, document processing, employee inquiries, and compliance activities.

• Integrate Workday, ATS, and other People systems through automation platforms and AI tools.

• Create scalable workflows incorporating appropriate human review, triggers, business rules, exception handling, and escalation procedures.

• Review People Operations workflows to enhance efficiency, eliminate redundancies, and mitigate compliance risks.

• Generate reports and dashboards to track employee lifecycle metrics and operational performance.

• Propose and implement technological solutions that enhance scalability, accuracy, and employee experience.

• Oversee the operational delivery of onboarding and offboarding processes.

• Collaborate with HR Business Partners, Talent Acquisition, Payroll, Benefits, and IT on employee lifecycle transactions.

• Ensure that employee records, documentation, and HR processes are accurate, compliant, and ready for audits.

• Continuously assess lifecycle processes to enhance efficiency, consistency, and employee experience.

⛳️ Requirements

• Over 5 years of experience in HR, preferably in a technological or high-growth setting.

• More than 3 years in a role focused on process improvement, operational excellence, or transformation.

• Experience managing employee lifecycle operations, including onboarding, offboarding, and HR transactions in a dynamic environment.

• Ability to balance strategic automation initiatives with hands-on operational support.

• A continuous improvement mindset with the capability to design future-state solutions while executing day-to-day operations.

• Proven experience in building or implementing automation through no-code tools, AI agents/assistants, or scripting.

• A successful history of redesigning manual HR processes to minimize the need for human intervention, with quantifiable before-and-after results.

• Strong understanding of US employment law and essential HR compliance principles.

• Excellent judgment regarding human empathy and discretion.

• High attention to detail and comfort in handling confidential employee information.

• A builder's mindset.

• Basic proficiency in prompt engineering or API/integration.

• Must be authorized to work in the U.S. without any current or future employment-based visa sponsorship.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Life insurance coverage.

• Short & Long Term Disability benefits.

• Pre-partum, maternity, parental, and medical leave.

• Mental Health Wellness Program.

• Adoption Assistance.

• Wellness Incentive programs.

• Pet Insurance options.

• 401(k) plan with company match.

• Paid Time Off.

• 14 Annual Holidays.

• Tuition Assistance.

• Employee Resource Groups.

• Bonus opportunities linked to company performance.

• Ongoing learning and diverse technological opportunities.

• Team-building activities.

• Emphasis on work-life balance.

• A culture focused on equity, inclusion, and collaboration.