Director, Partnerships Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and implement strategic initiatives to expand Toptal’s Services business.

• Collaborate with a Partnerships leader to develop Toptal’s Partnerships strategy and operational framework.

• Assist in exploring new business opportunities and support ad-hoc projects in conjunction with Services Leadership.

• Operationalize partnerships from discovery and onboarding to contracting, enablement, marketplace listing, launch, tier advancement, and ongoing evaluations.

• Manage partner onboarding and administration tasks, including registrations, applications, data gathering, documentation, certifications, training needs, and portal oversight.

• Construct and oversee the operational infrastructure for Toptal’s growing marketplace ecosystem.

• Facilitate coordination across Practice Leaders, GTM/Sales, Legal, Finance, and other departments.

• Monitor partner requirements, certifications, benefits, commitments, and tier advancements.

• Oversee sales enablement, listings, co-selling processes, and internal adoption efforts.

• Establish and lead the partnerships steering committee, tracking pipeline status, blockers, milestones, owners, and next actions across more than 40 relationships.

• Create repeatable workflows, documentation, tracking systems, and methodologies to scale partnership operations effectively.

• Report directly to the Head of Customer Operations and collaborate cross-functionally with Services Leadership, Sales, Talent Operations, Analytics, Product, and Finance Operations.

⛳️ Requirements

• A bachelor’s degree is mandatory.

• 8+ years of experience in partnerships operations, business operations, professional services, sales operations, process enhancement, or a similar role.

• Proven experience in partnerships strategy and program management is essential.

• Demonstrated ability to manage strategic projects and daily operations in a dynamic, high-growth setting.

• Strong sense of ownership with a readiness to operate both strategically and tactically.

• Excellent stakeholder management and cross-functional collaboration capabilities.

• Exceptional communication and problem-solving skills.

• Proficient in Salesforce, Tableau, Claude, Gemini, Slack, and Google Suite (Sheets, Docs, BigQuery).

• Outstanding written and verbal communication abilities.

• Capacity to thrive in a fast-paced, rapidly evolving company while managing diverse challenges, deadlines, and contacts.

• World-class individual contributor mindset.

• Consistently and reliably attend scheduled virtual team meetings with video on.

• Ability to work autonomously with minimal supervision.

• Utilize necessary digital collaboration tools.

• Effectively prioritize and self-manage workflows and deadlines.

• Must have authorization to work in the US at the time of hire.

• Resumes and communications must be submitted in English.

• No visa sponsorship or assistance is available.

🏝️ Benefits

• Discretionary bonus eligibility.

• 401(k) retirement plan.

• Medical, dental, and vision health insurance options.

• Basic life insurance coverage.

• Short-term and long-term disability insurance.

• Flexible spending accounts.

• Dependent care accounts.

• Health savings accounts.

• Telehealth virtual doctor services.

• Employee assistance program.

• Flexible paid time off.