Director, Partnerships Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead and implement strategic initiatives aimed at expanding Toptal's Services business.

• Collaborate with a Partnerships leader to shape Toptal's Partnerships strategy and operational framework.

• Assist in identifying new business opportunities and undertake ad-hoc projects with Services Leadership.

• Streamline partnerships from identification and onboarding to contracting, enablement, marketplace listing, launch, tier advancement, and ongoing evaluations.

• Oversee high-volume partner onboarding and administration, which includes registrations, applications, data collection, documentation, certifications, training prerequisites, and partner portal management.

• Develop and maintain the operational infrastructure for a growing ecosystem of hyperscalers, compute providers, model companies, and marketplace partners.

• Coordinate inputs and dependencies among Practice Leaders, GTM/Sales, Legal, Finance, and other internal teams.

• Monitor partner requirements, certifications, benefits, commitments, and progression through partner tiers.

• Facilitate sales enablement, listings, co-sell processes, and internal adoption across the sales organization.

• Establish and manage the partnerships steering committee, tracking pipeline, status, blockers, milestones, owners, and next steps across 40+ partner relationships.

• Create repeatable workflows, documentation, tracking, and systems to efficiently scale partnership operations.

• Develop a consistent operating model and enhance onboarding, administration, certification, enablement, and ongoing partner management.

• Build scalable processes and reports that minimize manual effort and foster accountability.

• Enhance coordination between Practice Leaders, GTM teams, and cross-functional partners to expedite launches and activation.

• Act as the operational lead for the Partnerships program and continually refine its operating model.

⛳️ Requirements

• A Bachelor’s degree is mandatory.

• Minimum of 8 years of experience in partnerships operations, business operations, professional services, sales operations, process improvement, or a similar role.

• Experience in partnerships strategy and program management is essential.

• Demonstrated ability to manage strategic projects and day-to-day operations in a dynamic, high-growth environment.

• Strong sense of ownership and readiness to operate at both strategic and executional levels.

• Excellent stakeholder management and cross-functional collaboration capabilities.

• Superior communication and problem-solving skills.

• Proficient in Salesforce, Tableau, Claude, Gemini, Slack, and Google Suite, including Sheets, Docs, and BigQuery.

• Exceptional written and verbal communication skills.

• Capability to thrive in a fast-paced, rapidly expanding company while managing diverse challenges, deadlines, and contacts.

• A world-class individual contributor capable of balancing strategic thinking with hands-on execution.

• Resumes and all communications must be submitted in English.

• Must reside in Canada; Toptal does not provide visa sponsorship or assistance.

🏝️ Benefits

• Fully remote work environment.

• Support structure that promotes innovation, social interaction, and enjoyment.