Director – Partnerships and Client Relations

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Direct SCRI’s strategic initiatives for client engagement and relationship management.

• Supervise essential relationships with pharmaceutical companies and strategic partners.

• Develop governance frameworks, executive engagement strategies, issue escalation procedures, and portfolio performance monitoring.

• Enhance partnerships, promote retention, and facilitate growth.

• Lead Strategic Partner Executives and support teams for client relations.

• Ensure uniform account management, outstanding partner experiences, and efficient cross-functional collaboration.

• Act as the senior representative for strategic partners.

• Manage relationship health, address escalated issues, identify growth prospects, and foster collaboration among SCRI, McKesson, HCA Healthcare, and external stakeholders.

• Oversee strategic engagement with priority partners and pharmaceutical accounts.

• Create and implement relationship management, governance, and communication frameworks.

• Track partner performance, risks, opportunities, and satisfaction metrics.

• Lead resolution of executive-level issues and conduct portfolio-level partnership evaluations.

• Manage and cultivate client relationship teams.

• Utilize data, feedback, and insights to enhance partnerships, boost retention, and expand business opportunities.

• Perform additional duties as assigned.

⛳️ Requirements

• A minimum of a Bachelor's Degree in a relevant field.

• In-depth knowledge of the oncology clinical trial landscape and the operations of pharma/biotech partners within this sphere.

• Experience in client relations and account management.

• Background in business development and sales.

• Proven track record of achieving and surpassing target objectives.

• US-based work authorization or location is required; visa sponsorship is not provided.

• Experience in a Site Management Organization (SMO), Clinical Research Organization (CRO), and/or pharmaceutical/biotech firm is preferred.

🏝️ Benefits

• Comprehensive benefits that support physical, mental, and financial wellness.

• Opportunities for annual bonuses or long-term incentives may be available.

• Competitive salary and compensation package.

• Relocation assistance is not provided.