Director, Operational Resilience

This is a fully remote position, open to applicants in Connecticut, +4 more locations.

📋 Description

• Spearhead the implementation and continuous development of Voya's enterprise Operational Resilience Framework.

• Design and carry out a multi-year strategy to integrate Operational Resilience throughout the organization.

• Create governance structures, operational procedures, standards, and performance metrics.

• Assess program maturity and suggest enhancements to capabilities.

• Forge partnerships across business units, technology, risk, compliance, legal, cybersecurity, third-party risk, and operational functions.

• Cultivate executive sponsorship and encourage enterprise-wide adoption of Operational Resilience principles.

• Organize workshops, steering committees, governance forums, and decision-making sessions.

• Oversee communication and change management efforts.

• Shape outcomes within a complex, matrixed organization without direct authority.

• Coordinate the identification and governance of Important Business Services.

• Facilitate the mapping of critical services and their supporting dependencies.

• Collaborate with subject matter experts to identify vulnerabilities, recovery challenges, and resiliency gaps.

• Maintain transparency regarding service interdependencies and related risks.

• Support the formulation of impact tolerance recommendations and resilience objectives.

• Organize enterprise testing exercises and scenario-based evaluations.

• Monitor findings, vulnerabilities, remediation efforts, and program enhancements.

• Report on resilience performance and program status to leadership.

• Prepare executive reports and presentations for governance committees.

• Collaborate with Risk Management, Compliance, and Internal Audit on resilience-related initiatives.

• Assist with assessments, reviews, and regulatory readiness efforts.

• Establish metrics and reporting to showcase program effectiveness.

⛳️ Requirements

• Bachelor's degree in Business, Risk Management, Information Technology, Finance, Operations, or a related field.

• Consideration of equivalent combinations of education and experience.

• 8-12 years of experience in Operational Resilience, Business Continuity, Enterprise Risk Management, Technology Risk, or Operational Risk.

• Over 5 years of experience leading cross-functional programs or strategic initiatives.

• Proven experience collaborating with executive and senior leadership teams.

• Demonstrated ability to drive change across diverse stakeholder groups.

• Experience in developing governance frameworks, policies, processes, or operating models.

• Familiarity with implementing or supporting an Operational Resilience program.

• Experience in financial services, insurance, banking, asset management, or other highly regulated industries.

• Proven experience facilitating enterprise-wide workshops and engaging stakeholders.

• Skills in process mapping, service mapping, or dependency analysis.

• Strong executive presence, stakeholder management, relationship building, consensus building, and influence without direct authority.

• Enterprise mindset with problem-solving capabilities, risk identification, decision facilitation, and prioritization skills.

• Proficient in program management, organizational change management, governance management, workshop facilitation, and delivery focus.

• Strong executive communication, presentation skills, facilitation and negotiation abilities, written communication, storytelling, and change advocacy.

🏝️ Benefits

• Health, dental, vision, and life insurance plans.

• 401(k) Savings plan with generous company matching contributions (up to 6%).

• Voya Retirement Plan featuring an employer-paid cash balance retirement plan (4%).

• Tuition reimbursement available up to $5,250 per year.

• Paid time off, including 20 days of paid leave, nine paid company holidays, and a flexible Diversity Celebration Day.

• Paid volunteer time of 40 hours per calendar year.

• Annual cash incentives, sales incentives, and/or long-term incentives based on role and achievement of annual performance objectives.