Director of Strategic Partnerships

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary relationship manager for a portfolio of healthcare providers, hospitals, and health system accounts.

• Develop and cultivate relationships with clinical engineering directors, facilities and supply chain leaders, clinical department heads, and C-suite sponsors.

• Explore opportunities for connecting InterMed leaders across client relationships.

• Collaborate with Operations on quarterly HTM business reviews that cover KPIs, equipment inventory, compliance metrics, and year-to-date cost savings.

• Oversee contract performance relative to SLAs and KPIs while proactively addressing service gaps.

• Take ownership of retention outcomes, annual retention and renewal targets, and account-specific retention strategies.

• Serve as the escalation point for client issues and coordinate timely resolutions with service delivery, operations support, and field-based technical teams.

• Identify client tasks performed by OEMs, third-party vendors, or internal staff that could be transitioned to InterMed.

• Construct cost-savings business cases by comparing client expenditures with InterMed pricing.

• Organize transition plans for migrated services to ensure uninterrupted service delivery.

• Lead contract renewal processes, encompassing pricing discussions, scope expansion, and term negotiations.

• Monitor and report on revenue, margin, cost-to-serve, and cumulative savings for clients.

• Maintain account documentation, equipment inventories, and service records within InterMed's Document Management, CMMS, and CRM systems.

• Advocate for the client's voice internally to enhance service delivery, staffing, and process improvements.

⛳️ Requirements

• Bachelor’s degree.

• Experience in healthcare technology management (HTM), clinical engineering, biomedical equipment services, or medical device sales and service support.

• Knowledge of hospital/provider procurement, accreditation standards (Joint Commission, DNV, CMS, CLIA, AAAHC), and healthcare regulatory frameworks.

• Previous experience managing contracts with established SLAs and financial/margin accountability.

• Ability to create and present a cost-savings business case that compares client OEM/third-party expenditures with a managed-service program and quantifies potential savings with InterMed.

• Experience in leading renewal negotiations and implementing structured account retention plans.

• Capability to manage multiple client relationships and prioritize competing demands effectively.

• Excellent written and verbal communication skills, capable of clearly presenting performance data to both technical and executive audiences.

• Proficient in Microsoft Office (Excel, PowerPoint), HubSpot (CRM), Service Now Nuvolo (CMMS), and Artificial Intelligence platforms.

• Willingness to travel to client locations within an assigned territory.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Competitive salary and performance-based incentives.

• Flexible work arrangements to support work-life balance.