Director of Strategic Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of strategic enterprise accounts from the initial value case through to renewal and expansion.

• Ensure that deployments provide value and demonstrate results using metrics recognized by the customer's finance team.

• Act as the named contact for executive sponsors and a trusted liaison for operators.

• Transition pilots into full production and secure renewals.

• Identify and close additional missions within existing accounts.

• Develop value cases prior to signature and validate ROI post-deployment using customer data.

• Gain a thorough understanding of customers' supply chains and businesses to uncover new opportunities.

• Translate customer requirements into actionable guidance for technology and product teams.

• Collaborate effectively with sales, project management, and engineering teams deployed in the field.

• Monitor net revenue retention, expansion revenue, and time-to-value metrics.

• Report directly to the VP of Sales.

⛳️ Requirements

• A minimum of 10 years in enterprise software or consulting, including at least three years managing named accounts and their outcomes.

• A consulting background on the vendor side, including roles in professional services, solutions consulting, delivery, or presales at an enterprise software firm; experience in supply chain practices at major consultancies or specialized boutiques is also relevant.

• Extensive knowledge in supply chain operations, supply chain data, or data and cloud infrastructure.

• Proven experience working with enterprises generating over $1 billion in revenue.

• Established credibility with Supply Chain executives and data engineering teams.

• Strong project management skills, including the ability to manage plans, dependencies, and customer communications effectively.

• A demonstrated history of retention and expansion with measurable results, including an example of account recovery.

• Comfortable engaging in technical discussions about data without needing to write code.

• Proficiency in SQL, data modeling, or familiarity with Snowflake or Databricks is advantageous but not mandatory.

• Experience in a fast-paced startup environment is beneficial but not essential.

• Experience with US and European enterprise accounts is a plus but not required.

🏝️ Benefits

• Fully remote work arrangement.

• Approximately 30+ days of travel annually throughout the US and Europe, including transatlantic trips.

• Equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetics.