Director of Strategic Accounts

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of strategic enterprise accounts from the initial value case through to renewal and expansion.

• Ensure that every deployment transitions from pilot to production and secures renewal.

• Identify and finalize second and third missions within each account.

• Serve as the designated point of contact for executive sponsors while nurturing operator relationships.

• Construct the value case prior to signature and demonstrate ROI post-deployment using customer metrics accepted by finance teams.

• Comprehend customers' supply chains and businesses to uncover new opportunities.

• Convert customer requirements into actionable guidance for sales, project management, forward-deployed engineering, technology, and product teams.

• Monitor and enhance net revenue retention, expansion revenue, and time-to-value metrics.

• Report directly to the VP of Sales.

⛳️ Requirements

• Over 10 years of experience in enterprise software or consulting, including a minimum of three years managing named accounts and their outcomes.

• Background in vendor-side consulting within professional services, solutions consulting, delivery, or presales at an enterprise software firm; experience in supply chain practices at large consultancies or specialized boutiques is also relevant.

• Strong expertise in supply chain operations, supply chain data, or data and cloud infrastructure.

• Proven experience working with enterprises generating over $1 billion in revenue.

• Established credibility with Supply Chain executives and data engineering teams.

• Possess project management instincts, including executing plans, managing dependencies, and effectively communicating challenges early.

• Demonstrated track record of retention and expansion, including handling situations where an account was at risk and the strategies employed to rectify it.

• Ability to engage in technical discussions about data without the necessity of writing code.

• Familiarity with SQL, data modeling, or platforms like Snowflake or Databricks is beneficial, but not mandatory.

• Experience in a fast-paced startup environment is advantageous, but not required.

• Experience with both US and European enterprise accounts is a plus, but not essential.

🏝️ Benefits

• Fully remote work opportunity for candidates based in the EU.

• Approximately 30+ days of travel annually across Europe and the US, including transatlantic trips.