Director of Recruitment – Panel Development

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise Recruitment Operations and manage the Recruitment Operations Manager.

• Plan and coordinate market- and client-specific panel builds, including obtaining spend approvals, tracking budgets, and setting up FMP study groups.

• Collaborate directly with clients on recruitment initiatives and create recruitment strategies for niche and rare demographics.

• Drive the integration of Recruiting Workflow Automation.

• Identify, evaluate, train, and implement new recruitment tools.

• Ensure the health, accuracy, integrity, and project readiness of the panel member database.

• Provide leadership with reports on database growth, attrition, hygiene, and engagement metrics.

• Lead efforts in deduplication, data validation, suppression management, and ensure privacy compliance.

• Expand the panel and execute member re-engagement campaigns.

• Manage member-facing communication and address member inquiries.

• Oversee social media activities and supervise the Social Media Coordinator.

• Establish link-tracking and source-attribution standards.

• Assess and set up paid recruitment channels.

• Offer feasibility insights for complex requests and assist with RFIs.

• Define operational requirements for systems and automations.

• Conduct user acceptance testing and lead the implementation, training, rollout communication, and tracking of adoption.

• Maintain precise operational documentation and processes.

• Manage direct reports, including hiring, performance reviews, and staffing proposals.

• Lead team L10s and engage in leadership meetings, retreats, and onsite events.

⛳️ Requirements

• A minimum of 5 years of experience in panel management, recruiting operations, project management, market research operations, or a closely related area.

• Proven experience in recruiting niche or rare populations, including clinical trial or B2B audiences.

• Experience in social media and/or digital marketing, specifically with paid advertising channels and campaign tracking (required).

• Proficient in writing SOPs and training materials, and in implementing new systems or processes across teams.

• Previous management experience in overseeing a department or team, including staffing, training, and performance management (preferred).

• In-depth understanding of panel database structure, segmentation, hygiene, and best practices in member engagement.

• Practical knowledge of recruiting operations, paid recruitment channels, and the L&E FMP environment.

• Familiarity with sourcing channels, screening methods, and recruitment strategies for niche and rare populations.

• Strong analytical skills utilizing database health, recruiting, and quality metrics.

• Proficiency in Microsoft Office, databases, CRM systems, panel management, social media, and paid advertising platforms.

• Ability to quickly learn new technologies, including emerging AI tools.

• Reliable high-speed internet/broadband connection.

• Consistent and dependable phone service.

• Capability to lead L10s and participate in necessary meetings, retreats, and onsite events as required.

• Commitment to adhering to ISO/IEC 27001 and ISO 20252 standards.

🏝️ Benefits

• Full-time remote work arrangement within the US.

• Provision of a Windows-based PC.

• Minimal travel required on a quarterly basis.

• Equal opportunity and inclusive work environment.