Director of Provider Success

This is a fully remote position, open to applicants in New York.

📋 Description

• Analyze provider-level data and key performance indicators to pinpoint coaching and training possibilities.

• Convert data into concise, actionable development strategies.

• Develop tailored development plans based on experience, performance metrics, and identified opportunities.

• Mentor providers across all Annie Aesthetic clinic sites.

• Create and oversee a scalable education and training program for providers throughout the platform.

• Ensure that trainings are practical, aligned with business objectives, reinforced through coaching, and evaluated.

• Foster a connected community of providers across various locations, brands, and regions.

• Establish platforms for providers to exchange best practices, case studies, and insights.

• Recognize high-performing providers and promote their strengths across the organization.

• Enhance provider engagement, retention, and career advancement.

• Design and manage a structured onboarding pathway for new providers, including shadowing, mentorship, training, and ramp-up milestones.

• Collaborate with Talent Acquisition on recruiting providers and assessing candidates.

• Report directly to the COO.

⛳️ Requirements

• Minimum of 4 years experience as a medical aesthetics provider.

• Practical experience in injecting procedures.

• NP or PA certification is required.

• Comprehensive knowledge of injectables, lasers, skin health, treatment planning, client consultations, and overall client experience.

• Proficiency in utilizing performance data to identify opportunities and craft effective, personalized development plans.

• Capability to provide clear, constructive, actionable feedback to providers of all skill levels.

• Exceptional project management abilities.

• Skill in coordinating training sessions across multiple clinics, vendors, and stakeholders.

• A builder mindset, with the ability to establish structure, community, and shared standards in areas that require development.

• Willingness to travel frequently to Annie clinic locations; approximately 50% travel expected.

🏝️ Benefits

• Opportunity to travel to Annie clinic locations for coaching, training, and relationship-building (approximately 50% travel expected).