Director of Product – Ramps, Identity

This is a fully remote position, open to applicants in Florida.

📋 Description

• Take ownership of product strategy, roadmap, prioritization, sequencing, and execution for ramps and identity.

• Collaborate directly with the CTO on significant product, technical, commercial, and operational decisions.

• Oversee multiple engineering leads to ensure successful delivery, quality, pace, and business outcomes.

• Develop and guide engineering and product leaders.

• Create product specifications, decision records, and requirements for engineering teams.

• Balance customer experience, technical complexity, regulatory obligations, speed, cost, and reliability.

• Collaborate with engineering, compliance, finance, operations, support, and external partners.

• Represent the company in discussions with providers, partner reviews, customer escalations, and enterprise diligence.

• Manage funding and payout experiences across ACH, wires, SEPA, local rails, stablecoins, and crypto on/off-ramps.

• Enhance deposits, payouts, settlement times, transaction reliability, customer clarity, and money movement economics.

• Define strategies for payment rails and providers; evaluate, select, negotiate with, and manage providers.

• Lead market expansions into new currencies and payment corridors.

• Address issues related to payment failures, reconciliation, rejected transfers, and customer support pain points.

• Collaborate with engineering on money movement architecture and provider redundancy/routing.

• Oversee the optimization of verified identity reuse, onboarding, attestations, federation, business identity, and identity-driven experiences.

• Improve verification pass rates, time-to-verified durations, workflow transparency, and customer paths forward.

• Ensure product decisions comply with KYC, KYB, AML, and other relevant requirements.

• Analyze funnel performance, customer friction, transaction failures, and product opportunities using data.

• Establish operational relationships, metrics visibility, ownership, and operating rhythms during the initial 3–6 months.

• Deliver quantifiable enhancements in reliability, conversion rates, verification speed, or money movement economics.

⛳️ Requirements

• A minimum of 8 years of product management experience, with a focus on senior-level or product leadership roles.

• Proven experience in owning business and product outcomes.

• Experience in leading engineers directly or through engineering leads.

• Strong history of delivering complex technical products via cross-functional teams.

• In-depth understanding of the blockchain and crypto payments ecosystem.

• Direct experience with crypto on/off-ramps and banking integrations.

• Familiarity with Ethereum-based products.

• Knowledge and experience in KYC, KYB, identity verification, or similar trust and compliance products.

• Comprehensive understanding of payments infrastructure and money movement concepts.

• Comfortable collaborating with compliance, legal, and regulatory stakeholders, including those focused on AML and financial crime requirements.

• Strong analytical abilities and capacity to independently assess product and funnel performance.

• Ability to effectively communicate with engineers, executives, customers, banking partners, payment providers, and external stakeholders.

• High level of ownership, sound judgment, and the ability to make decisions independently.

• Experience with technical architecture, distributed systems, payment flows, reconciliation, reliability, and failure modes.

• Background in launching payment products or corridors across various countries or regions.

• Experience in regulated financial services environments.

• Proficient in SQL and adept at analyzing product and funnel data.

• Familiarity with fraud, risk, or financial crime product solutions.

• Experience in developing AI-driven workflows and utilizing AI tools.

• Previous involvement with global or cross-border payment systems.

• Must maintain significant overlap with U.S. business hours, particularly in the Eastern Time zone.

• Proficient spoken and written English required for client-facing interactions.

🏝️ Benefits

• Flexible PTO.

• Results-oriented work environment.

• Potential for meaningful equity opportunities.