Director of Product Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Maintain a comprehensive source of truth for product commitments, milestones, dependencies, and statuses across various product lines.

• Foster accountability for deliverables among product management, engineering, design, documentation, support, and go-to-market teams.

• Set standards for product requirement documents (PRDs), roadmap artifacts, release readiness, and launch documentation.

• Oversee the complete new product introduction process, including stage gates, readiness checklists, and go/no-go forums.

• Lead launch readiness reviews and manage beta and early access programs.

• Conduct post-launch retrospectives and refine new product introduction processes.

• Align product roadmaps with engineering delivery schedules, release trains, and capacity planning.

• Reconcile roadmap commitments with actual deliveries and maintain schedule confidence.

• Develop models to quantify annual recurring revenue (ARR) opportunities, expansion, retention, competitive displacement, and pipeline influence.

• Collaborate with the Finance team on profit and loss inputs, cost-to-serve, pricing strategies, packaging, and investment business cases.

• Assist in annual and quarterly planning through scenario analysis and resource recommendations.

• Monitor realized outcomes against investment business cases.

• Establish and uphold product metrics related to adoption, usage, attachment, and retention.

• Coordinate deliverables from technology, independent software vendors (ISVs), channels, and strategic partners.

• Support marketing launch planning, sales roadmap commitments, customer escalations, and readiness for support.

• Manage the weekly business review, encompassing agenda creation, data preparation, metric integrity, follow-ups, and closure of action items.

• Prepare materials for executives and board meetings regarding product performance, roadmap status, launch readiness, and investment returns.

• Assist with quarterly business reviews (QBRs), planning cycles, and product objectives and key results (OKRs).

• Provide guidance to product leadership and promote clarity on cross-functional decisions and escalations.

⛳️ Requirements

• Comfort with adopting and experimenting with advanced AI tools.

• Ability to quickly adapt to a rapidly changing work environment.

• Capability to build and maintain product operations systems, cadences, and analyses.

• Proficiency in coordinating cross-functional product deliverables and launches.

• Ability to model ARR, revenue impacts, product profit and loss inputs, cost-to-serve, pricing, and packaging.

• Skill in establishing product metrics frameworks and linking metrics to financial outcomes.

• Competence in coordinating partner deliverables and integration milestones.

• Proficiency in preparing materials for executive and board-level presentations.

• Ability to support planning cycles and track objectives and key results (OKRs).

• Capability to work across various teams including product management, engineering, program management, go-to-market, finance, marketing, sales, support, customer success, legal, and partners.

🏝️ Benefits

• Equity

• Bonus

• AI-first work environment

• Flexible, non-traditional work environment

• Equal employment opportunity protections