Director of Product Management – Engagement

This is a fully remote position, open to applicants in Florida.

📋 Description

• Develop and implement the product strategy for SS&C Health’s engagement portfolio.

• Take ownership of the product vision, roadmap, investment priorities, and execution for a critical health plan operations platform.

• Convert payer requirements, regulatory changes, competitive dynamics, and client priorities into a cohesive product strategy.

• Collaborate with Engineering, Operations, Client Delivery, Sales, and Product leaders to successfully launch the strategy in the market.

• Oversee a multi-year roadmap that includes digital experiences, call center and service capabilities, as well as interactive reporting and insights.

• Set engagement modernization priorities and envision future engagement experiences.

• Transform strategy into product priorities, investment recommendations, business cases, and measurable outcomes.

• Balance modernization initiatives with client commitments, operational requirements, regulatory obligations, and revenue opportunities.

• Drive the execution of the roadmap from requirements gathering through development, release, adoption, and performance measurement.

• Establish priorities and synchronize Product, Engineering, Operations, and stakeholders on outcomes, scope, timelines, and dependencies.

• Collaborate with Engineering to translate product strategy into actionable development plans.

• Manage backlog prioritization, release planning, trade-off decisions, and product governance.

• Identify and mitigate execution risks, dependencies, and obstacles.

• Set KPIs for product performance, adoption, operational efficiency, client value, and business impact.

• Lead the engagement and consumer experience domain across digital, assisted-service, reporting, and insights capabilities.

• Create omnichannel engagement strategies that enhance self-service, digital adoption, information accessibility, and call center efficiency.

• Engage with clients and prospects to identify their priorities, challenges, and emerging needs.

• Collaborate with Sales and Client Delivery on strategic opportunities, roadmap discussions, and product positioning.

• Represent the engagement portfolio in high-level client discussions, demonstrations, industry forums, and planning sessions.

• Foster cross-functional partnerships and reconcile competing priorities within a complex matrixed organization.

• Lead and cultivate product management talent while establishing robust product practices.

⛳️ Requirements

• Over 10 years of experience in healthcare technology, product management, consumer engagement, or related fields.

• Extensive experience in digital, contact center, member experience, or engagement solutions.

• At least 5 years of product leadership experience.

• Ideally, experience with enterprise healthcare platforms or intricate digital and consumer-facing solutions.

• Strong comprehension of healthcare payer operations and the member and client experience ecosystem.

• Proven track record of developing product strategy and translating it into actionable roadmaps and measurable business outcomes.

• Experience in developing or modernizing digital experiences, contact center capabilities, self-service solutions, reporting and analytics, or omnichannel engagement platforms is highly preferred.

• Strong knowledge of digital technology, APIs, data and analytics, automation, AI, cloud technologies, accessibility, and emerging consumer engagement trends.

• Demonstrated capability to lead complex initiatives across Product, Engineering, Operations, and other cross-functional organizations.

• Excellent executive communication, client engagement, analytical, and decision-making skills.

• Ability to balance strategic thinking with hands-on execution and operate effectively in a dynamic, matrixed environment.

• Bachelor’s degree required; advanced degree preferred.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401(k) plan with company match.

• Paid time off.

• Paid holidays.

• Parental leave.

• Professional development reimbursement opportunity.