Director of Product

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Take full ownership of the consumer product portfolio from start to finish, encompassing the website, mobile application, booking systems, membership management, practice expansion, telehealth services, pharmacy/refill options, discovery processes, specifications, quality assurance, rollout, and post-launch evaluation.

• Spearhead product workstreams for the integration of newly merged practice groups, which includes system and product reconciliation, developing an integration roadmap, and coordinating with incoming product and operations teams.

• Direct product vision and priorities by collaborating with technology leadership and creating frameworks for engineering prioritization.

• Enhance monetization and conversion rates through strategic pricing, packaging, and funnel experiments, while managing upgrades from pay-as-you-go models to membership options.

• Oversee the marketing website, manage shipping pages, and implement changes using an AI-assisted React stack, while running practice landing pages, capturing leads, and collaborating on SEO and web performance efforts.

• Develop staff-facing products in partnership with operations, medical, and member-experience leadership, which includes PMS tools, AI-assisted workflow automation, intake processes, and auditing systems.

• Analyze production data utilizing SQL, FullStory funnels, and experimental statistics; co-manage data intake and business intelligence prioritization alongside the data team.

• Share responsibility for vendor relationships concerning PMS, AI scribe, and voice AI, which includes evaluations and contract renewals.

• Execute the product operating cadence, which covers roadmap reviews, launch communications, operations memos, practice-facing office hours, and cross-functional strategy forums.

• Collaborate with engineering throughout the software development lifecycle, from ideation to delivery and support.

⛳️ Requirements

• Senior, hands-on experience as a "builder PM."

• Proven track record of delivering working prototypes and some production web code utilizing AI tools.

• Experience in executing quality assurance and analysis independently.

• History of collaborating with engineering leadership as equals, sharing different perspectives while aligning on common goals.

• Daily proficiency in using AI coding and analysis tools.

• Exceptional writing abilities for producing POV memos, one-pagers with quantified impact models, and executive-ready presentations.

• Comfort in negotiating workflows with doctors, nurses, and practice managers.

• Understanding of when automation requires human oversight in a clinical setting.

• Capability to design A/B/n tests, identify randomization errors, and make decisions on shipping or reverting based on data insights.

• Nice-to-haves: experience in multi-site consumer services or healthcare, exposure to M&A and integration, and familiarity with tools such as Braze, FullStory, LaunchDarkly, and Vetspire.

• Proficient in English; this requirement is specific to the Quebec market.

🏝️ Benefits

• Equity ownership.

• Comprehensive health, dental, and vision insurance.

• Opportunities for upward mobility and professional growth.

• Generous paid time off, parental leave, and company-wide holidays.

• An opportunity to create a meaningful impact on those around you.

• A collaborative team dedicated to our core values and mutual support.