Director of Platform Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate and consolidate CI/CD and deployment methodologies across various product lines and manage their implementation.

• Actively participate in containerization and the automation of deployment processes.

• Enhance deployment frequency, predictability, consistency across environments, and the safety of releases.

• Establish Service Level Objectives (SLOs), Service Level Indicators (SLIs), error budgets, and standards for production reliability.

• Manage standardized monitoring, alerting, observability patterns, and dashboards.

• Collaborate with development teams to ensure consistent instrumentation.

• Oversee company-wide on-call tools, design rotation schedules, and create escalation policies.

• Define and enforce Root Cause Analysis (RCA) and post-incident review practices, utilizing AI to expedite investigations.

• Cultivate widely accepted operational practices across teams through influence without direct authority.

• Ensure the reliability of core production databases, focusing on uptime, query performance, and capacity management.

• Establish governance for schema changes and review protocols for a high-traffic, monolithic database.

• Collaborate with Infrastructure on backup protocols, continuity plans, and Business Continuity and Disaster Recovery (BCDR) testing.

• Define operational metrics and develop dashboards and reports for engineering and executive leadership.

• Formalize an AI-driven natural-language query interface for observability data.

• Partner on shared component libraries, frontend build tools, and contracts related to design systems/APIs.

• Act as a sponsor for a dotted-line Frontend Guild.

• Identify structural patterns and architectural shifts across products and drive associated enhancements.

• Influence cross-functional platform architecture without having ownership of product or feature architecture.

• Construct the structure and hiring strategy for the function from the ground up.

• Establish the operating cadence for the team, including on-call duties, incident reviews, and roadmap planning.

• Report directly to the SVP of Engineering and represent platform reliability and operational maturity to the Executive Leadership Team (ELT).

⛳️ Requirements

• Proven experience in modernizing CI/CD and deployment pipelines at scale.

• Formal experience in Site Reliability Engineering (SRE), including SLOs, observability/alerting tools, and incident management.

• Experience in designing on-call and incident-management programs, such as PagerDuty or similar, and enforcing RCA practices.

• Knowledge in database reliability and operations, including schema governance, query optimization, backup, and BCDR for a high-traffic production database, or direct management of an individual with such experience.

• Experience in vertical SaaS, regulated environments, or mission-critical software is a plus.

• Background in public safety is advantageous.

• Executive presence to discuss matters of reliability, risk, and operational maturity with the ELT in business-oriented terms.

• A hands-on approach to working in pipelines, dashboards, or incident channels.

• Authorization to work for any employer in the United States.

• No visa sponsorship or transition support for employment is available.

• Successful completion of a criminal background check is required.

• Must complete I-9 employment authorization verification through E-Verify.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Flexible Spending Account (FSA) and Health Savings Account (HSA).

• 401(k) retirement plan.

• Flexible Paid Time Off (PTO).

• Fully remote work environment.

• Technology stipend.

• Opportunities for career advancement.

• Competitive salary.

• Minimal travel requirements.

• Reasonable accommodations during employment and the interview process.