Director of Payments

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee the sales and operational activities of AxisCare's integrated payments platform, Bill & Collect.

• Directly manage the payments sales pipeline, which includes coaching, pipeline management, and ensuring performance accountability.

• Act as the main day-to-day contact with AxisCare's payments facilitator partner and lead weekly partner meetings.

• Collaborate cross-functionally with teams in renewals, product development, operations, outside sales, customer success, and other internal departments.

• Address customer escalations and maintain relationships with high-priority accounts.

• Contribute to the product roadmap for Bill & Collect.

• Own and report on key performance indicators, such as attach rate/penetration, payments revenue, bookings, sales initiatives, and adoption.

• Collect and organize data for leadership reporting.

• Ensure customers have a seamless and well-supported experience while adopting and utilizing AxisCare's payments product.

• Identify opportunities for enhancing the payments product, sales procedures, and customer adoption rates.

• Provide Marketing and Product Management with customer feedback and sales insights to guide positioning, product planning, and go-to-market strategies.

• Meet the agreed-upon Bill & Collect bookings and revenue targets within AxisCare's current customer base.

• Develop a steady pipeline of qualified opportunities and enhance sales conversion rates.

• Collaborate with Account Management to support renewal, retention, and customer adoption objectives.

• Set clear expectations, offer coaching, and ensure accountability for direct reports.

• Enhance payment-partner performance and foster strong relationships.

• Create a framework that minimizes disruptions when customers transition between payment partners.

• Provide timely commercial insights and forecasts to support decision-making for Product, Finance, and Marketing.

⛳️ Requirements

• A minimum of seven years of relevant experience in payments, fintech, business development, account expansion, or strategic partnerships; with at least three years specifically in payments.

• Proven track record of increasing revenue or product adoption within an existing customer base.

• Experience in leading sales or business development teams and managing external partners.

• Strong grasp of pipeline management, forecasting, renewals, and customer retention strategies.

• Familiarity with vertical SaaS, healthcare technology, or payments solutions aimed at small and midsized businesses is advantageous.

• Experience in managing or leading a small team.

• Excellent analytical skills; comfortable handling data and numbers to create clear, board-ready presentations.

• Experience with HubSpot is a plus.

• Exceptional cross-functional collaboration and communication abilities.

• Keen attention to detail and capacity to manage multiple relationships and priorities concurrently.

• Bachelor's degree or an equivalent combination of education and relevant professional experience is preferred.

• Manual dexterity required for using a desktop computer and associated peripherals.

• Proficient in utilizing software and email to perform job functions.

🏝️ Benefits

• Medical insurance premiums fully covered for the employee (Medical, Dental, and Vision).

• 401K plan with competitive company matching.

• Personal time off, sick leave, and paid holidays.

• Company-issued laptop and other necessary computer equipment.

• Flexible remote work arrangement.

• Occasional travel expected, approximately 2 to 3 times per year.