Director of Operations Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise essential Operations Support functional teams, which include Field Business Solutions, Billing, Contract and Amendment Management, Vendor Service Contract Management, and CMMS troubleshooting support and escalation.

• Oversee service coordination for both contract and non-contract customers.

• Assist Field Service Engineers and customers in optimizing service processes.

• Manage Field Support initiatives and ensure that field personnel are updated on work orders, purchase orders, and the status of contracts.

• Oversee Time and Material billing, ensuring the timely and accurate closure of billable work orders.

• Handle billing documentation and collaborate with Accounts Receivable for final billing approval.

• Act as a liaison with Service Operations Management, Accounting, Sales, and IT to ensure accurate CMMS records are maintained.

• Monitor equipment coverage and assignments for technicians/service providers.

• Investigate and escalate any CMMS-related issues.

• Engage in requirements gathering, testing, training, and advocating for continuous improvement initiatives.

• Manage and actively participate in the Operations Support Help Line.

• Carry out additional tasks as required or assigned within the job classification scope.

⛳️ Requirements

• A Bachelor's degree in business administration, business management, or a related discipline is preferred.

• At least 4 years of experience in employee management within a service-oriented field.

• Proficient in the Microsoft Office Suite.

• Exceptional communication and interpersonal skills, both remotely and in-person.

• Strong organizational capabilities and attention to detail.

• A heightened sense of urgency and critical thinking skills in a fast-paced environment.

• Self-driven, goal-focused, quality-oriented, and able to work both collaboratively and independently.

🏝️ Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and training.

• Flexible work hours and the possibility of remote work.

• Generous paid time off and holiday leave.