Director of Operations – Strategic Accounts, Growth Initiatives

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Act as the main point of contact and relationship manager for significant national and enterprise accounts.

• Align national account strategies with regional and local business development, project management, and clinical teams.

• Address service-related issues and ensure effective implementation and onboarding processes.

• Oversee procurement, operations, and relationships with executive-level stakeholders.

• Serve as an escalation contact for urgent client matters and guarantee prompt resolutions.

• Advocate for the customer perspective internally to drive enhancements in products and services.

• Discover opportunities to penetrate adjacent sectors.

• Formulate go-to-market strategies and pilot initiatives for new account categories or service models.

• Collaborate with commercial, clinical, administrative, operational, and CardioNavix leadership teams when applicable.

• Deliver regular updates on progress and issues to customers, management, and operations staff.

• Travel as necessary to oversee vendor and customer relationships, performance, negotiations, and other issues.

• Manage multiple tasks remotely and during travel to advance and resolve ongoing issues and projects.

• Train new employees and coworkers.

• Uphold CDL Company Objectives of “Best Appropriate Patient Care.”

• Execute additional responsibilities as assigned.

⛳️ Requirements

• An associate degree in Nuclear Medicine is required.

• A bachelor's degree is preferred.

• Must hold board certification from the NMTCB and/or AART.

• 3–5 years of Director-level experience in Nuclear Cardiology/PET management is essential.

• Proven creativity in enhancing work processes and completing assigned projects.

• Excellent communication, interpersonal, organizational, and clinical/technical Nuclear Cardiac training skills.

• Professional demeanor and composure when handling conflicts and emergencies.

• Adaptability to change as it occurs.

• Willingness to travel to sites for meeting new customers, understanding project scopes, and overseeing clinical and technical elements.

• Capability to adhere to established procedures and standards.

• Ability to safely navigate construction environments.

• Competence in managing stressful situations during peak workloads.

• Capacity to lift and/or move approximately 10–50 pounds.

• Must maintain confidentiality regarding business and patient information.

• Ability to collaborate effectively across commercial, clinical, operational, and administrative teams.

🏝️ Benefits

• Exempt classification with a salaried position.

• Opportunity for remote work arrangements.

• Travel to various job sites nationwide via ground transportation or air travel.