Director of Operational Efficiency

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Create and execute a comprehensive playbook for operational enhancement initiatives within Strongpoint’s TPA operations.

• Recognize operational challenges and convert them into prioritized initiatives for technology, process, and system improvements.

• Assess and analyze new tools, technologies, and leading industry practices.

• Collaborate with the Product team to implement and promote technology solutions that enhance plan administration accuracy, efficiency, and scalability.

• Oversee migrations to FT William and ASC compliance systems, prioritizing data integrity, user adoption, and minimal disruption.

• Manage census scrubbing initiatives to elevate the quality, accuracy, and completeness of plan data.

• Convert best practices and operational insights into workflow and project templates in conjunction with the Transformation and CRM teams.

• Implement straight-through processing in FT William and ASC.

• Lead project management efforts for technology adoption and operational initiatives across partner firms, including planning, training, job aids, office hours, and support.

• Create feedback loops between operational teams and the Product department.

• Engage in Product sprint reviews and demonstrations, advocating for operational needs.

• Monitor initiative progress, adoption, and outcomes to guarantee measurable advancements.

⛳️ Requirements

• Over 10 years of experience in defined contribution plan administration, with a minimum of 5 years in a senior or management position within a TPA firm.

• Practical experience overseeing a large and diverse portfolio of retirement plans; experience with 500+ plans is highly preferred.

• Proficiency in compliance testing, Form 5500 preparation, employer contribution calculations, payroll reconciliation, and audit support.

• Background in leading operational changes through system migrations, technology implementations, training, and process improvement initiatives.

• Experience managing a project roadmap from prioritization to cross-functional execution and completion.

• Proven results from ongoing process and technology improvement initiatives.

• Knowledge of various recordkeeping platforms, payroll vendors, and financial services firms.

• Strong preference for experience with PensionPro, ASC, and FT William; comparable TPA administration platforms will be considered.

• Exceptional project management, organizational, and problem-solving abilities.

• Outstanding written and verbal communication skills.

• Capability to operate autonomously, exercise sound judgment, and propel projects forward in a fast-paced, high-accountability setting.

• Ability to collaborate effectively across Administration, Product, Technology, and other cross-functional teams.

• Preferred designations include ASPPA QKA, QKC, QPA, CPC, or equivalent.

• Experience managing or contributing to the P&L of a TPA practice, cost center, or operational unit is preferred.

• Background in a PE-backed or rapidly growing professional services environment is preferred.

• Experience consulting on M&A transactions related to retirement plans is preferred.

• Strong understanding of ERISA, IRS regulations, DOL guidance, and SECURE Act provisions is preferred.

🏝️ Benefits

• Hybrid and remote work options available for numerous roles.

• Competitive paid time off, including flexible and unlimited choices.

• Support for continuous learning and career development.

• Comprehensive health, dental, vision, life, and disability coverage.

• Incentive bonus programs.

• Flexible working hours.