Director of IT Architecture – Technical Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the Technical Account Management function at Prime Therapeutics and develop an IT Client Success capability.

• Lead, guide, mentor, and evaluate the performance of the Technical Account Management team.

• Define and implement the strategic vision, operational model, service offerings, engagement framework, and roadmap for Technical Account Management.

• Build and sustain trusted relationships with key client technology leaders and stakeholders.

• Act as the escalation point for technical leadership regarding client-facing technology challenges, risks, priorities, and strategic opportunities.

• Create and uphold technical account management standards, processes, governance models, tools, metrics, and service level expectations.

• Collaborate with Account Management, Sales, Implementations, Information Security, Business, and supporting IT areas to align client requirements with enterprise capabilities and technology strategy.

• Facilitate discussions on technology reviews, roadmaps, architecture, modernization planning, implementation readiness, and executive briefings.

• Advocate for client priorities, technical requirements, strategic initiatives, and modernization needs within Prime planning and prioritization processes.

• Develop repeatable frameworks for client technology engagement, technical advisory services, client journey management, and modernization planning.

• Coordinate intricate cross-functional technology initiatives impacting strategic clients.

• Establish metrics for client satisfaction, retention, modernization outcomes, technical adoption, operational excellence, and service quality.

• Enhance the client experience through improved processes, technological capabilities, automation, standards, and governance.

• Support strategic client requests, implementations, migrations, and modernization programs through technology leadership, oversight, and coordination.

• Develop and manage departmental budgets, resource plans, workforce strategies, and operational plans.

• Ensure adherence to regulatory, security, risk management, privacy, audit, and governance standards.

• Collaborate with leadership to define future-state client engagement models and technical advisory capabilities.

• Promote collaboration, accountability, innovation, continuous improvement, diversity, equity, and inclusion.

• Undertake additional duties as assigned.

⛳️ Requirements

• Bachelor's degree in Information Technology or a related field, or an equivalent combination of education and/or relevant work experience.

• High school diploma from an accredited institution or equivalent GED is required.

• Minimum of 8 years of experience in IT-related roles with exposure to diverse technologies and applications.

• At least 5 years of leadership and people management experience in Technical Account Management, Customer Success, Professional Services, Technical Consulting, Client Technology Services, or similar fields.

• Must be eligible to work in the United States without requiring work visa or residency sponsorship.

• Experience leading cross-functional initiatives that involve technology, operations, product, implementation, sales, and client-facing teams.

• Proven ability to communicate technical concepts effectively to executive audiences and external clients.

• Experience in building strategic relationships with executive stakeholders.

• Proven track record in managing complex technology programs and client-facing initiatives.

• Ability to influence without direct authority within large, matrixed organizations.

• Excellent verbal and written communication skills with the capability to translate complex technical concepts into clear, business-focused language.

• Strong problem-solving and business analysis abilities.

• Ability to multitask, manage projects, establish timelines, and meet deadlines.

• Capability to work collaboratively in a fast-paced, dynamic environment with ambiguity.

• Strong leadership, stakeholder management, and interpersonal skills.

• Demonstrated success in leading large-scale IT initiatives and driving digital transformation.

• Ability to manage competing priorities, formulate strategy, and deliver results in dynamic settings.

• Preferred: experience in healthcare payer, PBM, health plan, specialty pharmacy, health technology, or healthcare services environments.

• Preferred: experience supporting enterprise technology transformations and large-scale platform migrations.

• Preferred: experience in creating and operationalizing client journey models, client engagement frameworks, and client advisory programs.

• Preferred: advanced certifications such as PMP, CISSP, or ITIL.

• Must adhere to applicable security, legal, regulatory, contractual, and internal policy requirements.

• Must be capable of performing the essential functions of the job.

🏝️ Benefits

• Benefits, incentives, and additional compensation (details available on the Benefits Page).

• Equal opportunity and affirmative action employer.

• Reasonable accommodations for employees with disabilities.

• Tobacco-Free Workplace.