Director of Field Service

This is a fully remote position, open to applicants in Connecticut, +11 more states.

📋 Description

• Oversee the operations of the district field service department.

• Meet service labor revenue and expense management objectives for the district.

• Ensure customer satisfaction by facilitating all district equipment installations.

• Coordinate relationships among sales, dispatch, equipment coordination, and logistics through Regional Field Service Managers.

• Assist regions in reaching their individual profitability targets while executing Benco’s equipment and service labor strategy.

• Establish district/regional goals for service performance.

• Mentor and assess Regional Field Service Managers and regional service/installation technicians.

• Manage district-wide training to ensure service/installation technicians are updated and confident with products.

• Ensure technicians are multi-skilled in service calls, technology, installation, and project coordination.

• Collaborate with dispatch to enhance field communication, dental service knowledge, service performance, and minimize travel/costs.

• Address customer issues and disputes to maintain customer loyalty and guarantee high satisfaction levels.

• Supervise district headcount, recruitment, time audits, and disciplinary actions.

• Identify and expand market areas where Benco’s service labor sales share is below the industry standard.

• Enhance team communication, productivity, and service revenues.

• Meet a co-travel requirement of five trips per quarter.

• Perform additional duties as assigned.

⛳️ Requirements

• An Associate's degree is required; a Bachelor's Degree in Business or a related field is preferred, or equivalent education/experience.

• Three to five years of field service experience is preferred.

• A minimum of five years of team management experience is required.

• Previous dental equipment service/installation experience is preferred.

• Capability to manage, coach, train, and foster a motivational environment for associates.

• Effective communication skills are essential.

• Willingness to travel up to 30% or more (across the district and nationwide).

• Must either reside in or be open to relocating to the Northeast District (ME, VT, NH, MA, RI, CT, NY, NJ, PA, MD, DE, VA, NC).

🏝️ Benefits

• Competitive Compensation Packages.

• Medical, Dental, and Vision Benefits effective from Day 1.

• 401k Package.

• Paid Time Off Program.

• Profit Sharing.

• Flexible/At Home Working Options.

• Associate Discounts.

• Community Giveback Programs.

• College Tuition Savings Program.

• A nurturing family culture towards all associates.

• Certified as a FORTUNE Great Place to Work.

• Opportunities to participate in resource groups that promote Diversity, Equity, and Inclusion.

• Family-owned for over 90 years.