Director of Customer Education

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Create and execute a strategic vision for customer education programs and initiatives that align with company objectives.

• Oversee the design, implementation, and management of customer education and operational training programs utilizing various learning modalities and technologies.

• Collaborate with leadership and cross-functional teams to ensure customer enablement initiatives are in line with corporate priorities.

• Define KPIs and metrics to evaluate program effectiveness and impact, refining initiatives based on data-driven insights.

• Develop scalable processes for delivering training and educational resources through in-person sessions, virtual classrooms, and self-paced learning platforms.

• Foster a culture of continuous learning and development for both customers and employees.

• Provide strategic guidance and mentorship to customer education specialists, knowledge base administrators, instructional designers, trainers, and other stakeholders.

• Establish strategic partnerships with external training providers, educational institutions, and industry experts.

• Promote customer education as a fundamental organizational strategy at industry events, conferences, and forums.

⛳️ Requirements

• Bachelor's degree in Education, Instructional Design, Business Administration, or a related field; an advanced degree is preferred.

• Demonstrated success in designing and implementing effective customer education programs that enhance adoption, retention, and satisfaction.

• Extensive knowledge of instructional design, adult learning theories, and innovative training methodologies.

• Strong strategic thinking and analytical skills, converting business needs into actionable customer enablement strategies.

• Excellent communication and interpersonal abilities, effectively influencing and collaborating across all levels of the organization.

• Proven ability to inspire teams and cultivate a culture of excellence, collaboration, and continuous improvement.

• Adaptability and flexibility to manage complexities and drive transformation in a rapidly changing business environment.

• A commitment to lifelong learning and professional development, with a focus on staying updated on customer enablement trends and best practices.

• Travel may be required for customer education, on-site training, or internal training purposes.

• External candidates must reside in Florida, North Carolina, or Texas.

🏝️ Benefits

• Fully remote work.

• Company-sponsored monthly internet allowance.

• Prorated PTO accruing per pay period after 30 days of employment: 15 days/year for less than 3 years of service; 17 days/year for 3 to 5 years; 20 days/year for more than 5 years.

• Up to 40 hours (5 days) of paid sick leave annually.

• 10 recognized company-paid holidays each year.

• Medical insurance with Low HSA, Mid, and High plan options.

• Dental insurance with High and Low PPO plan options.

• Vision insurance.

• Basic life insurance: $50,000 policy, fully covered by the employer.

• Short-term disability: fully covered by the employer, providing 60% of weekly salary for up to 26 weeks.

• Optional Life/AD&D, Long-Term Disability, Accident, Critical Illness, and Hospital Indemnity benefits.

• Pet benefits plan.

• Employee Assistance Program offering confidential support 24/7.

• Paid parental leave.

• 401(k) plan.

• Health Savings Account (HSA).

• Flexible Spending Account (FSA).

• Dependent Care FSA.

• Education reimbursement.