Director of Communications and Programs

This is a fully remote position, open to applicants in New York.

📋 Description

• Lead strategic communications, governance excellence, and employee engagement across workstreams serving a Financial Services client.

• Create and execute detailed communication plans that align with partnership and account objectives, change management, and stakeholder engagement.

• Distribute policies, procedures, and regulatory requirements to minimize operational and compliance risks.

• Oversee and generate content for client deliverables, standardized reporting formats, and reporting standards.

• Update and optimize the reporting matrix through regular evaluations.

• Collaborate with JLL workstream leaders to ensure timely, high-quality, and transparent reporting.

• Manage governance presentations, including QBRs, Management Level Governance meetings, and MBRs.

• Assist with additional client reporting needs as required.

• Administer the Medallia feedback program and convert client feedback into actionable improvement strategies.

• Monitor feedback trends and metrics to identify opportunities for service enhancement and risk mitigation.

• Design and implement standardized employee onboarding and orientation programs at the account level.

• Collaborate with workstream leads, hiring managers, and HR to ensure effective communications and day-one readiness.

• Assess onboarding effectiveness and new-hire satisfaction, implementing necessary improvements.

• Partner with HR and L&D teams to promote, communicate, and monitor participation in required and optional training.

• Assist in the rollout of L&D initiatives through targeted communications.

⛳️ Requirements

• Bachelor’s degree in Communications, Business Administration, Organizational Development, or a related field.

• Over 7 years of experience in strategic communications and program management within professional services, facilities management, or corporate settings supporting complex client accounts.

• Proven track record in developing communication strategies and governance materials, including presentations and reports.

• Strong attention to detail and understanding of visual design principles.

• Experience in managing feedback programs and translating data into actionable improvement initiatives.

• Strong organizational and project management skills.

• Ability to juggle multiple priorities, deliverables, and cross-functional relationships simultaneously.

• Exceptional written and verbal communication abilities.

• Capability to tailor messaging for diverse audiences and build collaborative partnerships.

• Experience in designing and implementing employee onboarding and training programs.

• Proficient in Microsoft Office applications, presentation software, and communication platforms.

• Must have authorization to work in the United States without sponsorship.

• Advanced degree in Communications, Business Administration, or a related field is preferred.

• Experience in integrated facilities management or the real estate services industry is preferred.

• Familiarity with Medallia or similar customer feedback management platforms is preferred.

• Experience supporting governance frameworks for large-scale client accounts is preferred.

• Background in change management and organizational development is preferred.

• Proficiency with AI-powered tools and platforms such as Claude or ChatGPT is preferred.

🏝️ Benefits

• 401(k) plan with matching contributions from the company.

• Comprehensive Medical, Dental & Vision Care.

• Paid parental leave at 100% of salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages through Daily Pay.

• Supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health.

• Opportunities for career advancement.

• An inclusive and belonging-focused work environment.