Director of Billing and Collections

This is a fully remote position, open to applicants in California, +8 more states.

📋 Description

• Lead and scale global end-to-end Order-to-Cash operations.

• Manage customer invoicing, collections, accounts receivable, and dispute resolution across all entities.

• Collaborate with Finance, Sales, Corporate Engineering, Deal Desk, Legal, Revenue Accounting, Finance Systems, and Product teams.

• Guide, mentor, and expand billing and collections teams, including onshore and offshore AR accountants.

• Cultivate a performance-driven, customer-focused culture.

• Assist with the monthly financial close cycle, billing cutoff, monthly reporting, bad debt reserve assessments, and unapplied cash reconciliations.

• Oversee billing streams related to SaaS subscriptions, usage-based models, and enterprise contracts.

• Ensure compliance of billing and transaction flows with ASC 606, IFRS 15, and regional/international tax regulations.

• Supervise complex billing inquiries, unapplied cash, and escalated customer account discrepancies.

• Direct global collections strategy to optimize cash recovery while minimizing write-offs and allowance reserves.

• Propel automated cash application and collection escalation workflows.

• Streamline Order-to-Cash processes to eliminate manual interventions.

• Lead the strategy, design, testing, and deployment for enhancements to billing platforms, revenue engines, and collection tools.

• Maintain internal controls, including SOX compliance where applicable.

• Coordinate internal and external financial audit preparations.

⛳️ Requirements

• 10+ years of progressive experience in billing operations, revenue operations, accounts receivable, or financial operations.

• Minimum of 5 years in a managerial or directorship role overseeing global O2C functions.

• Bachelor’s Degree in Finance, Accounting, Business Administration, or equivalent operational experience required.

• Master’s or CPA preferred.

• Experience in collaborating with Revenue Accounting and Finance teams on month-end close, AR reconciliations, and revenue recognition compliance.

• Proven experience managing and scaling offshore teams, third-party BPO vendors, or global shared service centers.

• Experience working alongside Deal Desk and Legal on commercial terms.

• Leadership experience in partnering with IT/Corporate Engineering on finance system initiatives such as Salesforce and Workday.

• Capability to map, streamline, and automate order-to-cash workflows.

• Understanding of working capital optimization, AR accounting, credit evaluation methodologies, and ASC 606 revenue recognition principles.

• Strong communication, negotiation, and stakeholder management skills.

• Ability to build consensus across cross-functional teams and executive leadership.

🏝️ Benefits

• Flexible time off.

• Learning and development opportunities.

• Comprehensive onboarding program.

• Leadership training.

• Programs and events.

• Bonusly rewards.

• Peer-nominated awards.

• Company-paid medical, dental, and vision insurance.

• 100% employer-paid options and 90% coverage for dependents.

• FSA and HSA.

• 401k match.

• Telehealth options, including One Medical memberships.

• Parental leave and support.

• Up to $20k in fertility services, including IUI and IVF.

• Surrogacy and adoption reimbursement.

• On-demand maternity support through Maven Maternity.

• Free breast milk shipping through Maven Milk.

• Pet insurance.

• Legal advisory services.

• Financial planning tools.

• Annual bonus.

• Equity.

• Holistic benefits suite.