Collections Agent

This is a fully remote position, open to applicants in Dominican Republic.

📋 Description

• Initiate and respond to calls, texts, and emails with customers who have overdue accounts.

• Negotiate payment plans and process payments in accordance with company policy.

• Clearly articulate balances, payments, fees, and payoff amounts to customers.

• Adhere to call scripts, contact limitations, and comply with FDCPA/Reg F, TCPA, and SCRA/MLA regulations.

• Secure and record appropriate ACH payment authorizations as per NACHA guidelines.

• Accurately document each interaction within the loan management system.

• Escalate any disputes, hardship situations, fraud claims, and complaints to the appropriate team.

• Achieve daily productivity and quality performance targets.

⛳️ Requirements

• Over 1 year of experience in collections or customer service, preferably within lending, fintech, or banking sectors.

• Proficient in English, both written and spoken.

• Fundamental understanding of FDCPA/Reg F, TCPA, and fair collection practices.

• Basic knowledge of loan concepts, including principal, interest, fees, past-due amounts, and payoff calculations.

• Exceptional negotiation skills, along with empathy and active listening abilities.

• Ability to work towards daily goals in a dynamic and fast-paced setting.

🏝️ Benefits

• Competitive salary and performance bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.

• Supportive and inclusive company culture.