Bi-Lingual, Spanish Collections Agent

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Reach out to customers concerning overdue, defaulted, or written-off loans and other payments.

• Effectively negotiate with customers to secure payments.

• Serve as a mediator between creditors and customers by managing overdue accounts.

• Guide and advise customers on available payment options for debt recovery.

• Implement collection strategies and procedures.

• Negotiate payment plans in accordance with company-approved guidelines.

• Establish positive relationships with various customer types over the phone while initiating collection efforts.

• Manage inbound and outbound calls for debt collection.

• Professionally handle Advance America collection contacts with empathy, assertiveness, tact, and resilience.

• Meet established revenue targets and call quality goals.

• Utilize questioning and listening skills for effective communication via telephone, email, chat, and text.

• Understand, comply with, and uphold corporate policies, including the Creed, Code of Ethics, and Information Security Policies.

• Assist in collection efforts for customers needing a Spanish-speaking collections agent.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED.

• At least one year of experience in a call center or customer service role.

• Three years of collections experience in a high-volume call center environment.

• Bilingual in Spanish is mandatory.

• Ability to demonstrate critical thinking, negotiation, and problem-solving abilities.

• Exceptional written and verbal communication skills in both English and Spanish.

• Flexibility and adaptability to a changing work environment.

• Comfortable in a dynamic, high-volume, fast-paced setting.

• Capable of reading, writing, evaluating, and applying information effectively.

• Professional interaction skills and appropriate social behavior.

• Understanding and compliance with policies, procedures, and laws relevant to the industry/business and products.

• Ability to develop and nurture business relationships.

• Willingness to work hours assigned between 8:00 am and 10:00 pm Monday–Friday, 8:00 am and 3:00 pm on Saturdays, and potential Sunday shifts.

• Must be eligible to work in the USA and capable of passing a background check.

• Ability to be physically present and fulfill the physical requirements of the job at any designated location.

• Physical capability for extended periods of sitting, occasional standing and walking, bending, squatting, kneeling, pushing/pulling, reaching, twisting, frequent lifting of less than 10 lbs., and occasional lifting of up to 20 lbs.; typing, data entry, grasping, and using office equipment including computers.

🏝️ Benefits

• Competitive Wages

• Health/Life Benefits

• Health Savings Account with Employer Seed

• 401(k) Savings Plan with Company Match

• Paid Parental Leave

• Company Paid Holidays

• Paid Time Off including Volunteer Time

• Tuition Reimbursement

• Business Casual Environment

• Rewards & Recognition Program

• Employee Assistance Program

• Office located in downtown Greenville with free parking, an onsite gym, and complimentary snacks/drinks