Director of Analytics, Merchant Ecosystem

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee analytics for the Merchant Ecosystem

• Lead and nurture a team of senior analysts

• Collaborate directly with Merchant and organizational leaders

• Take charge of analytics self-service, transitioning business teams from analyst-dependent reporting to governed, agent-enabled self-service

• Establish and monitor targets for analytics self-service adoption

• Manage the certified metric layer in Snowflake, utilized by Sigma and AI agents

• Determine which metrics receive certification and establish approval processes for changes

• Collaborate with Data Engineering, Product, and AI/ML teams to implement conversational analytics

• Select analytics-agent use cases, set guidelines, and promote adoption beyond pilot programs

• Oversee AI-assisted analysis governance through accuracy verification, review thresholds, escalation procedures, and quality measurement

• Manage the BNPL application funnel, including application initiation, drop-off, decision outcomes, approval and take rates, funding, and loan performance

• Identify points of friction in the funnel and work with Product, Credit, and Engineering teams to eliminate them

• Assess merchant acquisition, activation, and retention across different verticals

• Define merchant health and indicators of merchant stagnation

• Establish definitions for merchant KPIs and conduct A/B tests, incrementality analyses, and elasticity studies

• Provide guidance to Merchant and company leadership

• Conduct hands-on analysis for approximately 30–40% of the role

⛳️ Requirements

• Minimum of 8 years in analytics or data science, including experience in managing and developing analysts

• Bachelor’s or master’s degree in a quantitative discipline

• Proficient in SQL

• Working knowledge of Python or R

• Demonstrated success in developing self-service analytics, including certified metric definitions, a semantic or modeling layer, and reliable data quality practices

• Practical experience applying LLM- or agent-based analytics in real business scenarios

• Capability to articulate how accuracy was assessed and how failure cases were addressed

• Strong expertise in funnel and conversion analytics within a high-volume consumer or transactional product environment

• Solid skills in experimentation

• Proven history of influencing senior leadership and collaborating effectively with Product, Engineering, and business teams

• Preferred: Experience with Snowflake semantic views, Cortex Analyst, or Cortex Agents

• Preferred: Familiarity with Sigma or another warehouse-native BI tool

• Experience in BNPL, consumer lending, or payments is advantageous but not mandatory

• Background in a two-sided or merchant-network business is a plus

• Comfortable performing hands-on data analysis

• Ability to work remotely within the United States

🏝️ Benefits

• Competitive compensation and stock options

• Unlimited paid time off (PTO)

• Health insurance choices including Medical, Dental, Vision, Life, Employee Assistance Program (EAP), Flexible Spending Account (FSA), and Parental Leave

• Newly introduced Health Savings Account (HSA) and Pet Insurance

• 401K Plan with Matching contributions

• Cell Phone Stipend

• Mission-driven, empowered, and collaborative work environment

• Team-based strategic planning with shared ownership of deliverables