Director of Account Management

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Lead, mentor, and cultivate a high-achieving account management team.

• Set expectations, offer coaching, and assist with client consultations, business reviews, presentations, and complex issue resolution.

• Develop and sustain relationships with travel managers, program leaders, and executive sponsors.

• Act as a principal point of contact for strategic client conversations, escalations, and relationship management.

• Comprehend client business goals, pinpoint opportunities, and propose solutions to enhance program performance and business results.

• Collaborate with Operations, Client & Consulting Services, Business Solutions, and other internal departments.

• Utilize reporting, insights, industry knowledge, trends, and business metrics to mitigate risks and facilitate decision-making.

• Promote client satisfaction, retention, long-term loyalty, operational excellence, and business expansion.

• Encourage accountability, ongoing improvement, and client-oriented decision-making.

⛳️ Requirements

• Leadership experience in corporate travel management, consulting, account management, customer success, or a similar client-facing field.

• Proven track record in developing and coaching teams focused on client retention, service delivery, and relationship management.

• Capability to establish credibility with senior client stakeholders and executive sponsors.

• Consultative mindset for understanding client requirements and delivering impactful solutions.

• Strong business acumen, communication, and relationship-building abilities.

• Proficient in leveraging data and insights to guide decisions, resolve issues, and enhance performance.

• Professional home office setup.

• Willingness to travel independently, including occasional overnight trips.

• This role is available to candidates located in the Philadelphia area or remotely within the Eastern or Central Time Zones.

🏝️ Benefits

• Flexible remote working options.

• Regular travel for client meetings, company events, conferences, and industry gatherings.

• Professional home office environment.

• People Operations accommodation support.