Director of Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the B2B account management operations at MedCerts

• Coach, manage, and develop the Strategic Account Management team in alignment with account strategies and performance indicators

• Streamline and oversee the implementation of the account management playbook and standard operating procedures

• Conduct reviews on pipeline, retention, and account health

• Take charge of onboarding and launch processes for new B2B partners

• Collaborate with Enrollment, Marketing, IT, Operations, and Finance to initiate partner programs

• Manage retention and growth initiatives across employer, workforce, and academic partnerships

• Develop account growth strategies to enhance enrollments, revenue per partner, completion rates, and placement results

• Identify and secure opportunities for expansion, including new programs, content licensing, credit for prior learning, and additional cohorts

• Provide guidance to senior leaders from employers, workforce boards, and academic institutions on workforce solutions

• Assist partners with WIOA, workforce grants, Title IV, Workforce Pell, and employer-funded training pathways

• Cultivate long-term relationships with partners and establish MedCerts as a key component of workforce infrastructure

• Manage portfolio revenue, retention, and enrollment objectives

• Ensure accurate forecasting in Salesforce

• Regularly report on pipeline, launches, and account health to executive leadership while identifying risks and opportunities

• Maintain standard business hours, approximately 8:30 am to 5:00 pm

• Travel for partner meetings, launches, and industry events, estimated at 10 to 20 percent

⛳️ Requirements

• A minimum of 10 years of experience in workforce development, higher education, healthcare workforce, or B2B education and training

• At least 5 years of experience in leading and developing a team

• Proven track record in leading account management, partnership, or sales teams to achieve revenue, retention, and growth objectives

• Experience advising senior leaders in employer, workforce board, or academic environments on multi-stakeholder workforce or education solutions

• Strong analytical skills, forecasting abilities, and CRM expertise, preferably in Salesforce

• Exceptional written and verbal communication skills

• Good judgment to represent MedCerts with executive-level partners

• A bachelor's degree is preferred, but not mandatory

• Direct experience in allied health or healthcare workforce development is preferred

• Established connections within health systems, workforce boards, or higher education are preferred

• Knowledge of content licensing, credit for prior learning, articulation agreements, and stackable credentials is preferred

🏝️ Benefits

• Eligible employees may receive a bonus

• Health benefits

• Retirement contributions

• Paid time off

• Reasonable accommodation available for applicants with disabilities