Director, National Accounts – Coffee & Speed Oven Solutions

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Drive profitable growth within Smart Care's Coffee and Speed Oven divisions across prominent sectors such as restaurants, convenience retail, grocery, hospitality, and foodservice operators.

• Act as the primary executive relationship owner and main point of contact for key national clients.

• Identify, develop, and finalize new enterprise business opportunities.

• Formulate and implement multi-year strategic account plans aimed at boosting revenue growth and expanding market share.

• Oversee revenue growth, retention, and profitability goals for designated national accounts.

• Cultivate executive-level relationships with customer leadership teams.

• Lead negotiations for contracts, renewals, pricing discussions, and service program enhancements.

• Identify customer challenges and propose service solutions to enhance equipment uptime, reliability, and operational performance.

• Conduct business reviews and deliver value presentations to executive-level customer audiences.

• Establish trusted-advisor relationships and navigate intricate customer organizations.

• Ensure customer satisfaction through proactive communication and effective issue resolution.

• Collaborate with Operations, Service Delivery, Finance, Product Management, Marketing, and Executive Leadership.

• Spearhead cross-functional action plans to address escalations and strengthen customer relationships.

• Utilize operational performance data to pinpoint trends and opportunities.

• Analyze equipment reliability, service performance, and maintenance trends.

• Convert data into executive-level business cases and growth opportunities.

⛳️ Requirements

• Bachelor's degree in Business, Marketing, or a related field (preferred).

• Over 7 years of proven experience in National Account Management, Strategic Sales, Enterprise Sales, Business Development, or Customer Success.

• Experience in sectors such as restaurant, convenience store, grocery, foodservice, hospitality, beverage, coffee equipment, cooking equipment, or related industries is strongly preferred.

• Demonstrated success in expanding strategic accounts and surpassing revenue targets.

• Proven capability to engage and influence executive and C-level stakeholders.

• Experience managing complex sales cycles, contract negotiations, and multi-location national clients.

• Strong analytical skills with the ability to utilize data and insights to inform customer decisions.

• Exceptional presentation, communication, and executive relationship-building skills.

• Proficiency in CRM systems, Microsoft Office Suite including CoPilot, and AI tools.

• Willingness to travel approximately 30-50% of the time.

🏝️ Benefits

• Competitive compensation package that includes performance incentives and comprehensive benefits.

• Fully remote work environment.

• Opportunities for career advancement.

• Significant autonomy and decision-making authority.

• Collaborative culture centered on customer success, innovation, and continuous improvement.