Director, Member Engagement

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee the education, interpretation, and implementation of the Partner Food Bank Agreement, Affiliate Food Bank Agreement, and Network Charter requirements.

• Drive the strategic adoption of modifications in Network Standards, Network Agreements, and associated requirements.

• Conduct Network Standards Reviews, evaluate compliance, and direct corrective action plans to mitigate enterprise risk.

• Assist Partner Food Banks in executing Network Standards Reviews with Affiliate Food Banks.

• Build relationships with executive leaders and organizations to assess member needs and develop action plans.

• Analyze qualitative and quantitative data, reports, and opportunities to provide customized member solutions.

• Support members who are not meeting agreement standards by identifying root causes and formulating remediation strategies.

• Identify, assess, collect, elevate, and disseminate promising, best, and next practices to enhance capacity across the Network.

• Collaborate with the Director of Member Engagement - Strategic Initiatives on significant projects.

• Work with the Food Safety team to ensure safe handling and distribution of products.

• Lead efforts to resolve conflicts and grievances with Network Members.

• Counsel Boards of Directors and Executive Leadership on the recruitment, onboarding, and continuous support of board members and senior leaders.

• Provide orientation and ongoing consultation for CEOs/Executive Directors.

• Advise Boards of Directors on effective governance practices and supply pertinent resources.

• Translate member and portfolio insights for internal and external stakeholders to inform enterprise planning and decision-making.

• Represent Member Engagement on both internal and external committees.

• Design and facilitate learning presentations, discussions, tools, and guidance that incorporate Member perspectives.

• Forge collaborative relationships with Network Department and FANO teams to enhance portfolio insights and support a unified partner experience.

⛳️ Requirements

• 10+ years of experience in supply chain, non-profit management, business, consulting, or related fields.

• Ability to analyze data, identify trends, and incorporate historical and environmental context to generate organizational insights.

• Strong understanding of best practices in business management and organizational effectiveness.

• Capable of navigating conflicts, fostering respectful communication, and identifying solutions.

• Proficient in MS Office applications.

• 5+ years of experience in charitable food systems preferred.

• Proficient in Salesforce preferred.

• Feeding America participates in E-Verify; candidates must be authorized to work in the U.S.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Collaborative work environment with a focus on community impact.