Director, Liability Claims

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Enhance the claims department through advancements in processes and technology.

• Oversee adjusters and claims to ensure timely resolutions.

• Provide reports to key stakeholders within the business.

• Collaborate across departments, including Risk, Business Operations, and Legal, on the triage, tracking, monitoring, and communication of contingent liability issues.

• Lead and mentor claims team members while fostering their growth opportunities.

• Assist with Greystar's insurable claim activities.

• Cultivate relationships with the business, vendors, property claim adjusters, broker claim representatives, and third-party administrators.

• Identify and aid in the implementation of both internal and external processes to optimize claims handling.

• Manage contingent claims issues and ensure they are tracked effectively from intake to resolution.

• Prepare release agreements and resident advisory communications.

• Address due diligence inquiries regarding claims and litigated matters.

• Monitor claims team performance through KPIs, recognize trends, and relay findings.

• Engage in and contribute to management-level discussions and updates regarding claims.

• Facilitate communication with internal and external stakeholders to ensure timely claims processing, handoff, and resolution.

⛳️ Requirements

• A bachelor’s degree in risk management, insurance, business administration, or a related field is preferred.

• Significant experience in a leadership capacity within the real estate sector is preferred.

• Over 8 years of progressive experience in claims management, risk management, or insurance, particularly with multi-site or portfolio operations.

• At least 3 years of experience in supervising or managing a claims team.

• Proven experience overseeing general liability, environmental, and property claims across a substantial portfolio.

• Skilled in managing relationships with third-party administrators (TPAs), insurance brokers, external counsel, and property claim adjusters.

• Experience in tracking and managing contingent liability and litigated matters alongside Legal and Risk Management.

• Strong understanding of insurance principles and coverage lines such as general liability, environmental, and umbrella/excess.

• Familiarity with resident-related liability issues typical in multifamily and property management.

• Proficient in claims management systems (e.g., Origami, RiskConsole, Ventiv) and reporting/analytics tools.

• Knowledge of release agreements, resident advisory communications, and basic legal/settlement terminology.

• Capability to analyze claims data, identify patterns, calculate KPIs (loss ratios, frequency/severity), and convert insights into actionable recommendations.

• Strong leadership abilities with a history of coaching and developing team members.

• Exceptional written and verbal communication skills, including crafting resident-facing correspondence and presenting updates to management.

• Adept at building and sustaining vendor relationships while ensuring vendors meet service standards.

• Excellent organizational skills to handle a high volume of claims and manage competing deadlines.

• Sound judgment and discretion in managing sensitive or confidential matters.

• Comfortable working collaboratively with Legal, Risk Management, and Operations teams.

• Focused on process improvement, with experience in optimizing claims workflows through technology or procedural enhancements.

🏝️ Benefits

• Competitive medical, dental, vision, disability, and life insurance benefits.

• Minimal (free basic) employee medical costs for employee-only coverage; costs decrease after 3 and 5 years of service.

• 15 days of vacation.

• 4 personal days.

• 10 sick days.

• 11 paid holidays.

• Birthday off after one year of service.

• Additional vacation accrued with tenure.

• Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount and unit availability.

• 6-week paid sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) plan with company match up to 6% of pay after 6 months of service.

• Paid parental leave.

• Lifetime fertility benefit reimbursement up to $10,000 (includes adoption or surrogacy).

• Employee assistance program.

• Critical illness, accident, hospital indemnity, pet insurance, and legal plans.

• Charitable giving program and associated benefits.

• Opportunities for quarterly or annual bonuses based on individual and company performance.