Director, Learning & Development

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead the evolution of learning and development throughout the Company.

• Construct and expand a contemporary learning ecosystem that enhances customer care, operational excellence, and the team member experience.

• Manage enterprise onboarding, clinical and operational training, learning technologies, instructional design, and field training delivery across all markets.

• Lead a multidisciplinary team responsible for LMS, instructional design, EMR training, and market-based training delivery.

• Formulate and implement a company-wide learning strategy that aligns with growth objectives, business goals, and patient experience aspirations.

• Develop scalable asynchronous learning and learning pathways for both hard and soft skill enhancement.

• Set up learning standards, governance, KPIs, measurement, and effectiveness frameworks.

• Innovate learning through instructional design, AI-driven tools, adaptive learning, simulations, microlearning, and digital platforms.

• Act as the executive owner of the learning technology ecosystem.

• Collaborate with Technology, Operations, Clinical Leadership, Talent Management, Compliance, Security, and Joint Venture teams.

• Assess, implement, optimize, and govern learning technologies and AI-enhanced learning solutions.

• Propel automation and process enhancements within the learning ecosystem.

• Design and supervise enterprise onboarding, certification, and competency-based development initiatives.

• Oversee learning programs for clinical, operational, support, leadership, and market teams.

• Create leadership development pathways that support succession planning and internal mobility.

• Assess learning effectiveness using workforce and learning analytics, and convey insights to executive leadership.

• Direct Clinical Learning, Learning Solutions, Provider Learning, EMR Training, Learning Technology, Instructional Design, School Programs, and Market Training.

• Provide strategic leadership, coaching, performance management, and professional development.

• Develop and oversee the annual Learning & Development budget.

• Assess, select, and manage vendors, consultants, and technology providers.

• Negotiate contracts and monitor the utilization, effectiveness, and ROI of learning programs and platforms.

⛳️ Requirements

• Bachelor’s degree in Learning & Development, Education, Organizational Development, Human Resources, Business, Instructional Design, Nursing, Clinical Sciences, Healthcare Administration, or a related field.

• 8+ years of progressive experience in Learning & Development, Talent Development, Organizational Development, or Workforce Enablement.

• 5+ years of experience managing managers and large, geographically dispersed teams.

• Proven track record in developing and executing enterprise-wide learning and development strategies.

• Experience in leading large-scale learning transformations, workforce capability, or organizational change initiatives.

• Proficient in utilizing learning analytics and business performance data to assess and enhance organizational outcomes.

• Experience in managing significant learning budgets, vendor relationships, and technology investments.

• Extensive expertise in learning technology, LMS administration, learning analytics, and digital learning platforms.

• Familiarity with enterprise learning platforms such as Workday Learning, Cornerstone, SuccessFactors, Docebo, or similar LMS solutions.

• Strong understanding of instructional design principles, adult learning theory, and performance consulting.

• Experience in creating scalable onboarding and workforce development programs.

• Demonstrated capability to lead transformation and organizational change initiatives.

• Strong business acumen with the ability to connect learning outcomes to operational performance.

• Strong executive presence, capable of influencing senior leaders and driving organizational alignment.

• Expertise in leadership development, succession planning, talent acceleration, and workforce capability development.

• Experience in establishing skills-based learning and career development frameworks.

• Strong financial acumen and ability to evaluate the ROI of learning investments.

• Profound knowledge of organizational change management principles and adoption strategies.

• Understanding of generative AI applications in learning design, content creation, coaching, knowledge management, and performance support.

• Capability to establish governance, effectiveness measures, and responsible use practices for AI-enabled learning solutions.

• Ability to translate business strategy into workforce capability and development plans.

• Ability to lift, carry, push, or pull materials, supplies, and equipment weighing up to 15 lbs.

• Willingness to travel between Company locations and to out-of-town destinations as required, up to 15%.

🏝️ Benefits

• Fully remote work arrangement.

• Equal opportunity employment.

• Reasonable accommodations for qualified individuals with disabilities.

• Travel opportunities up to 15% as required by business needs.