Director, Knowledge Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and uphold the enterprise vision for College Board’s staff intranet, myBoard, serving as the primary source of enterprise guidance.

• Take ownership of information architecture, encompassing navigation, metadata, templates, page types, and structural standards.

• Set clear expectations regarding the content that should reside on the intranet versus other communication channels.

• Continuously adapt intranet structures based on the information-seeking behavior of staff.

• Act as the editorial leader for content on the staff intranet.

• Establish and uphold editorial and content standards for enterprise-wide materials.

• Edit, synthesize, restructure, or retire high-impact enterprise content as necessary.

• Ensure that staff-facing content is clear, actionable, and addresses fundamental execution questions.

• Collaborate with communications, Enterprise Rhythm, and stakeholders regarding the enterprise content calendar.

• Implement governance for content ownership, review cycles, and quality standards.

• Clarify canonical information, ownership responsibilities, and maintenance duties.

• Work alongside enterprise content owners to enhance the quality and sustainability of guidance.

• Navigate competing priorities and incomplete information with sound judgment.

• Design information flows across the intranet, collaboration tools, announcements, and shared workspaces.

• Determine when to centralize, curate, summarize, cross-link, or automate content.

• Employ metadata, tagging, and audience targeting to enhance content discovery and minimize maintenance efforts.

• Collaborate with the Technology team on platform configuration, integrations, and performance optimization.

• Utilize automation to support content relevance, governance, and discovery.

• Analyze feedback, search behavior, and usage signals to identify content gaps.

• Continuously iterate on structures and standards as organizational needs, tools, and priorities evolve.

• Report directly to the Senior Director, Digital Workplace within the Office of the CEO.

⛳️ Requirements

• A minimum of 5 years of experience in intranet leadership, information architecture, content strategy, digital workplace, knowledge systems, or enterprise platforms within complex organizations.

• Proven ability to design and manage enterprise knowledge hubs that are both utilized and trusted by staff.

• Strong editorial judgment accompanied by excellent writing skills.

• Experience in clarifying, synthesizing, and refining complex guidance tailored for staff audiences.

• Background in establishing and enforcing editorial and content standards.

• Comfort in navigating messy, evolving information environments.

• Proficiency in designing information flows across various channels.

• Experience leveraging systems, metadata, audience targeting, and automation to enhance information discovery and content relevance.

• A strong track record of partnering with senior leaders and content owners, influencing without formal authority.

• Excellent collaboration skills, particularly with Technology partners.

• A systems mindset along with a keen attention to detail.

• Capability to shift between strategic objectives and hands-on execution.

• A commitment to the mission of College Board.

• Willingness to travel 2–4 times annually for College Board business.

• A passion for expanding educational and career opportunities through mission-driven work.

• Authorization to work in the United States for any employer.

• Curiosity and enthusiasm for emerging technologies, including AI-driven solutions.

• A proactive willingness to learn and apply new digital tools independently.

• Clear and concise written and verbal communication abilities.

• A learner’s mindset and a commitment to personal growth.

• An ability to embrace diverse perspectives and provide, as well as receive, timely and respectful feedback.

• Competence in solving complex problems, making data-informed decisions, and prioritizing effectively.

• A collaborative and empathetic approach to teamwork.

🏝️ Benefits

• Health, dental, and vision insurance.

• Generous paid time off.

• Paid parental leave.

• Fertility benefits.

• Pet insurance.

• Tuition assistance.

• Retirement benefits.

• Annual bonuses awarded for exceptional performance.

• Opportunities for salary growth through market increases.

• Merit-based raises and promotions linked to increased responsibility.

• Transparent discussions regarding benefits and compensation with recruiters.

• Fully remote work option available.

• Hybrid work option for candidates residing near College Board offices (in-office on Tuesday and Wednesday).

• Opportunities for learning, innovation, and personal growth.