Director, Key Account Management – Clinical Technology

This is a fully remote position, open to applicants in California.

📋 Description

• Interact with clients to gain insights into their business needs.

• Build and nurture professional relationships within client organizations, focusing on e-clinical technology.

• Acquire and uphold in-depth knowledge of client priorities, culture, product offerings, pipeline, and budgetary concerns.

• Oversee systematic client feedback processes and resolve tensions and complaints arising from IQVIA engagements.

• Direct operational management and oversight of Clinical Technology initiatives for both local and international markets.

• Handle strategic and key account relationships either independently or in collaboration with Global and Regional Sales Teams.

• Recognize customer requirements, outline Clinical Technology opportunities, and propose customized solutions.

• Partner with Internal RFX, Pricing & Contracts teams throughout the sales process.

• Collaborate with Clinical Technology colleagues to bolster sales strategies.

• Influence clients’ perception of IQVIA through meaningful marketing and thought leadership engagements.

• Organize the annual Strategic Management Review conference.

• Facilitate peer-to-peer interactions with relevant IQVIA teams.

• Identify strategic discussions and significant opportunities alongside the Technology Business Partner and Global Account Director.

• Engage in the Sales and Account Management community, sharing insights and success stories.

⛳️ Requirements

• In-depth understanding of Clinical Technology solutions.

• 10+ years of experience in Sales, business development, or a related role within the pharmaceutical, CRO, health, life sciences, or similar regulated sector.

• Proven history of managing mid-level and high-level contacts.

• Strong organizational, planning, and project management abilities.

• Established track record of customer contacts at the outsourcing, procurement, and mid-management levels.

• Exceptional business and industry awareness with a comprehensive understanding of industry trends and their business implications.

• Excellent analytical capabilities for evaluating and interpreting customer business data.

• Ability to adhere to demanding timelines.

• Capacity to influence both internal and external stakeholders.

• Flexibility and adaptability to shifting priorities.

• Proven ability to think creatively in a fast-paced work environment.

• Meticulous attention to detail with the ability to manage multiple priorities simultaneously.

• Capability to work independently as well as collaboratively within a team.

• Proficient in Microsoft Office Suite: MS PowerPoint, MS Word, and MS Excel.

• Strong verbal and written communication skills.

• Ability to establish and maintain effective working relationships with colleagues, managers, and clients.

• Expectation of 30–40% travel based on location.

🏝️ Benefits

• Access to innovative technology, extensive data sets, and analytical tools.

• Career development opportunities with the potential for growth and change without limits.

• Exposure to a variety of geographies, capabilities, therapeutic areas, and information and technology sectors.

• Comprehensive health and welfare benefits.

• Incentive plans, bonuses, and/or other forms of compensation may be available.