Account Manager

This is a fully remote position, open to applicants in Utah.

📋 Description

• Oversee a customer outreach initiative that includes phone calls and emails to establish and maintain external customer relationships while providing ongoing account support.

• Collaborate with current customers to enhance brand recognition and boost usage and spending.

• Utilize both client-supplied and self-directed training materials to remain informed about product knowledge.

• Leverage data to manage, evaluate, and report on pipeline activities to the manager on a weekly basis, including forecasts and strategies to meet targets.

• Achieve daily, weekly, monthly, and quarterly performance goals.

• Document customer interactions and engagements in the CRM system.

• Develop and nurture relationships within the internal MarketStar team and with external client counterparts.

• Organize and facilitate regularly scheduled monthly, quarterly, and annual performance evaluations with MarketStar colleagues and leadership.

• Employ data-driven insights to guide planning and success.

• Provide insights on customer sentiment for both internal and external stakeholders, including product feedback and significant industry learnings.

• Execute other relevant duties as assigned.

⛳️ Requirements

• Excellent organizational skills in time and project management.

• Proficient in Microsoft Office and/or Google Workspace.

• Proven ability to cultivate relationships.

• Strong skills in written and verbal communication and presentation.

• Experience in setting and surpassing sales objectives.

• Capable of multi-tasking, managing time efficiently, and adapting to changes.

• Preferred ability to analyze and interpret data for developing and executing strategic plans.

• Prior experience in account management or in sales or technology is preferred.

🏝️ Benefits

• Structured learning and career development programs.

• Mental health support program.

• Generous Paid Time Off policy.

• Paid medical leave.

• Child/Dependent care reimbursement.

• Education reimbursement.

• 401k matching program.

• Hardship loan assistance program.

• Access to a financial wellness advisor.

• Comprehensive healthcare coverage, including medical, dental, and vision.