Director, Infrastructure Engineering

This is a fully remote position, open to applicants in California.

📋 Description

• Lead and manage a high-performing, distributed infrastructure organization consisting of around 12 engineers.

• Foster operational excellence, reliability, and accountability throughout infrastructure services.

• Oversee capital and operating budgets, manage vendor relationships, and handle contract negotiations.

• Define the technical direction for data centers, cloud environments, Linux, Kubernetes, networking, storage, observability, and network security.

• Function as a service provider to Network Operations teams by developing and maintaining hardware platforms.

• Collaborate with Product and Development teams to design, architect, and document infrastructure solutions.

• Integrate SLAs, performance targets, scalability, and capacity planning into the infrastructure design process.

• Recruit and develop team leads to establish a robust leadership bench.

• Collaborate with Security and organizational leadership to establish and uphold infrastructure security policies and standards.

• Spearhead security patching and operating system upgrade schedules while partnering with audit and compliance teams, including SOX and SOC.

• Develop strategic plans, roadmaps, and executive presentations that link infrastructure investments to business outcomes.

• Manage the 24/7/365 on-call escalation path and establish a reliable escalation model and on-call program.

• Advocate for automation, standardization, and modern infrastructure practices.

• Identify opportunities for AI to enhance infrastructure operations and engineering efficiency.

• Represent infrastructure externally with customers and partners when necessary.

• Act as the infrastructure integration lead for future acquisitions.

⛳️ Requirements

• Minimum of 10 years of experience in infrastructure engineering or operations is required.

• At least 5 years of experience in team leadership, preferably with experience managing through team leads or managers.

• Strong technical expertise in Linux, Kubernetes, open-source tools, cloud infrastructure and environments, data center operations, networking, storage, observability, and network security.

• Proven history of managing capital and operating budgets, vendor management, and contract negotiations.

• Experience leading teams through mergers, organizational consolidations, or other significant structural changes is highly valued.

• A background in telecom, VoIP, or other carrier-grade/high-availability service environments is strongly preferred.

• A demonstrated track record of achieving measurable infrastructure cost optimization is a plus.

• Must be available to work during US business hours.

• Willingness to travel occasionally as required.

🏝️ Benefits

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents.

• Options for HMO, PPOs, or a PPO with a HDHP, including HSA, which Ooma contributes to.

• Employer-paid income protection benefits (Basic Life and AD&D, Short- and Long-term disability).

• FSA for Healthcare & Dependent Care.

• Commuter benefits.

• Voluntary Accident, Critical Illness, Hospital Indemnity, and Legal coverage.

• 401(k) plan with employer matching, including Roth options.

• Employee Stock Purchase Plan (ESPP).

• Paid time off, sick leave, and corporate holidays.

• Employee Assistance Program.

• Life balance benefits including Travel Assistance Services and Identity Theft protection.

• Additional perks such as a Discount Program, Credit Union access, and Medicare Assistance.

• Competitive compensation, benefits, and generous company perks.

• Flexible work model: fully remote within the US, hybrid, or onsite at the Sunnyvale, CA headquarters, with occasional travel as needed.