Director HWS Operations

This is a fully remote position, open to applicants in New York, +2 more states.

📋 Description

• Oversee the complete process optimization and execution across interconnected Sales Enablement and Operations teams.

• Manage the operational execution of ongoing sales programs, ensuring alignment with stakeholders, timelines, dependencies, communications, and deliverables.

• Spearhead change management initiatives related to new systems, tools, and process enhancements to enhance seller adoption and user satisfaction.

• Create communication strategies, operational updates, training coordination, and stakeholder engagement plans.

• Monitor operational health, program effectiveness, and adoption metrics, identifying risks, gaps, and opportunities for continuous improvement.

• Collaborate with functional Subject Matter Experts (SMEs) and partners across Sales Strategy, Support, Analytics, HR, Product, and Technology.

• Engage with regional and segment sales leaders to collect feedback and ensure consistent execution.

• Coordinate rollout plans, user readiness, and adoption initiatives.

• Support enterprise and commercial projects by ensuring operational readiness, communication alignment, and execution.

• Take ownership of complex process optimization programs, sales process documentation, standardization, and continuous improvement efforts.

• Manage operational planning for key sales programs.

• Develop and implement change management and communication strategies for new systems, workflows, operational changes, and enablement projects.

⛳️ Requirements

• A minimum of seven (7) years of experience in Sales Operations, Business Operations, Program Management, Enablement, or similar commercial functions.

• Proven experience in supporting operational transformation, process improvement, or change management projects within complex, matrixed organizations.

• Strong understanding of sales operations processes, including sales planning, performance management, enablement, systems, and workflow optimization.

• Willingness to travel up to 10%.

🏝️ Benefits

• Enjoy 110 nights of highly discounted travel, with room rates as low as $40/night through the Go Hilton travel program.

• Participate in the employee stock purchase program (ESPP), offering Hilton shares at a 15% discount.

• Benefit from paid parental leave for eligible Team Members, including partners and adoptive parents.

• Access personalized caregiving concierge services.

• Utilize crisis concierge support.

• Receive free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members.

• Take advantage of generous paid time off (PTO).

• Access health and welfare benefits, including health plans, dental, and vision coverage.

• Participate in retirement plans.

• Eligibility for the Hilton Annual Incentive (Bonus) Plan.

• Eligibility for the company's long-term incentive plan.