Director, Human Resources Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily Human Resources operations and the delivery of services.

• Guide, mentor, and evaluate the performance of Senior HR Generalists and HR Generalists.

• Set operational priorities, define service expectations, establish escalation protocols, and ensure accountability.

• Enforce and uniformly apply HR policies, procedures, and standard operating practices.

• Enhance HR service delivery, control measures, workflow processes, automation, and self-service options for employees and managers.

• Assist throughout the complete employee lifecycle, which encompasses workforce planning, recruitment, hiring, onboarding, performance management, development, employee relations, and separation.

• Act as the main point of escalation for intricate employee relations issues.

• Direct investigations, corrective actions, conflict resolution, performance management, and employee separations.

• Collaborate with institutional HR leaders to promote unified HR standards, tools, resources, and best practices.

• Provide HR leadership during reorganizations, restructures, position adjustments, workforce transitions, and other organizational initiatives.

• Manage the operational administration of compensation programs, including job evaluations, market pricing, salary recommendations, and compensation analysis.

• Collaborate with Benefits, Workforce Development, Employee Engagement, HR Systems & Technology, Legal Affairs, Finance, Payroll, and Information Technology departments.

• Leverage HR data and people analytics to identify trends and guide operational recommendations.

• Foster collaboration, accountability, continuous improvement, and shared responsibility within the Human Resources team.

• Independently address routine and complex HR operational issues while escalating significant risks or enterprise-level decisions to the Vice President of Human Resources.

⛳️ Requirements

• A Bachelor's degree in Human Resources, Business Administration, Organizational Leadership, or a related discipline is required.

• A minimum of 8–10 years of progressively responsible experience in Human Resources.

• At least 3–5 years of experience in HR leadership or management roles.

• Substantial experience in employee relations, HR operations, and consultative HR support is essential.

• Familiarity with the complete employee lifecycle, including talent acquisition, onboarding, employee relations, performance management, and separations.

• Advanced understanding of HR operations, employee relations, employment practices, and HR compliance.

• Knowledge of compensation practices, talent acquisition, performance management, workforce planning, benefits, and leave policies.

• Experience with Workday and other HR technologies for data-driven decision-making.

• Willingness to travel up to 20% of the time.

• Capability to work effectively in a remote setting and be available during established business hours.

• A Master's degree is preferred.

• Experience in supporting organizational restructuring, workforce planning, and complex employment matters is strongly preferred.

• Background in multi-location, multi-state, higher education, system-based, or similarly complex organizations is preferred.

🏝️ Benefits

• Generous paid time off.

• Comprehensive medical and dental insurance coverage.

• Life and disability insurance options.

• Retirement plan with employer contributions.

• Multiple flexible spending account options.

• Tuition reimbursement program.

• Remote work environment.

• Up to 20% travel for office visits, campus trips, meetings, and business-related events.