Director, HR Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the domain concerning high-value HR operations agents who manage payroll issues, time card exceptions, benefits enrollment, life events, and changes related to jobs and compensation.

• Ensure that agents accurately execute transactions, adhere to customer policies, and appropriately escalate issues to human representatives.

• Participate in customer implementations to customize agents according to client policies, pay and time regulations, and system configurations.

• Represent Leena AI in pre-sales discussions with Chief Human Resource Officers (CHROs) and leaders in payroll and HR operations.

• Monitor transaction flows across HR, time, benefits, and payroll systems.

• Develop early detection mechanisms for issues such as missing punches, unapproved timecards, late pay-rate modifications, benefit deduction discrepancies, and eligibility issues.

• Create comprehensive issue resolution processes that span systems, including investigations, root-cause analyses, approval routing, and employee communication.

• Identify and define edge cases like retroactive pay, overtime and shift rules, multi-state tax implications, mid-year life events, retroactive job changes, and mid-period terminations.

• Analyze issue and cost concentration based on volume, rework hours, and cost per error, and construct business cases for agents.

• Design realistic test scenarios and evaluate agent performance for domain accuracy.

• Co-manage the product roadmap and track metrics such as errors identified, rework hours saved, and issue resolution timelines.

• Participate in implementation calls to translate customer HR policies, pay rules, union agreements, and system setups into agent behavior.

• Provide guidance to customer HR leaders on process redesign, implementation, and change management.

• Address escalations related to the agent’s execution of HR processes.

• Integrate implementation insights into product development.

• Join discovery and demonstration calls with CHROs, payroll, HR operations, and HRIS leaders.

• Conduct in-depth workshops on processes and develop ROI cases.

• Manage functional HR inquiries in Requests for Proposals (RFPs).

• Represent Leena AI in webinars, customer advisory boards, analyst briefings, and HR operations content.

⛳️ Requirements

• A minimum of 12 years of experience in HR.

• At least 5 years of experience leading HR operations, HR shared services, or payroll in a large enterprise (5,000+ employees) or managing HR operations and payroll transformations for such companies at a consulting firm, payroll provider, or HCM implementation partner.

• Hands-on experience with high-volume HR transactions, including payroll accuracy, time and attendance management, benefits enrollment, life events, and job and compensation changes.

• Familiarity with the HR ecosystem, particularly how HR, time, benefits, and payroll systems interconnect and where data discrepancies may occur.

• Functional expertise in platforms such as Workday, SAP SuccessFactors, Oracle HCM, UKG, or ADP.

• Experience leading at least one HR technology implementation or HR transformation from design to go-live.

• Comfort with techno-functional aspects: ability to conceptually understand process flows or API specifications, write structured requirements, and test system behavior; coding skills are not required.

• Capability to assess processes based on volume, rework hours, and error costs, and advocate for automation solutions.

• Understanding of US HR compliance issues, including FLSA and overtime, multi-state wage, hour and tax regulations, FMLA, ACA, and ERISA.

• Executive presence when engaging with CHRO-level audiences.

• Experience with generative AI tools and insights on their effective application.

• Preferred: Experience in organizations utilizing multiple HR, time, benefits, and payroll vendors concurrently.

• Preferred: Global HR operations or payroll experience across various countries.

• Preferred: Background in a payroll provider, benefits administrator, HCM implementation partner, or HR transformation consulting firm.

• Preferred: Practical experience with ServiceNow HR Service Delivery, Workday Extend or Studio, RPA, or workflow tools.

• Preferred: Relevant certifications such as CPP, CEBS, SHRM-SCP, or Workday Pro.

• Preferred: Exposure to intersections between HR-IT and Finance, including access changes during job transitions and payroll-to-general-ledger postings.

🏝️ Benefits

• Opportunity to establish a new practice and expand a team as the practice grows.

• Collaboration across Product, Engineering, customer relations, and Sales teams.

• Direct reporting to a co-founder.

• No sales quota requirements.