Director, Epic Install Analysts – Revenue Cycle

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive communication and facilitate the implementation of OCHIN’s Epic installation strategy for the designated application portfolio.

• Organize, lead, and oversee installation analyst teams through subordinate leaders and staff members.

• Provide direction and expertise on Epic implementation practices, application interdependencies, and member preparedness.

• Supervise staff development, assess performance, ensure succession planning, and enhance workforce capabilities.

• Identify and prioritize portfolio initiatives, align work with outcomes, and monitor organizational metrics and member results.

• Lead the portfolio management for Clinical, Lab, and Ancillary implementations.

• Coordinate inter-portfolio dependencies with Revenue Cycle, Patient Access, Billing, Data Services, interfaces, and third-party systems.

• Define anticipated business outcomes, project scope, timelines, resource allocations, risks, and deliverables for installation projects.

• Collaborate on implementation plans and deliverables with Quality Assurance, Learning, Maintenance, Data Services, Clinical, Revenue Cycle, and other teams.

• Manage application configuration, integration, testing, readiness, deployment, go-live support, and stabilization.

• Direct standardized processes and initiatives for continuous improvement.

• Monitor quality, productivity, adherence to schedules, budget performance, risks, and stabilization outcomes.

• Act as an executive escalation point for intricate implementation challenges.

• Encourage collaboration and engage both technical and operational expertise.

• Communicate decisions, outcomes, risks, achievements, and lessons learned with relevant stakeholders.

• Provide guidance on change management, workflow transformation, adoption, and readiness strategies.

• Ensure direct reports set and track objectives, regularly meet with leadership, and accurately document time.

⛳️ Requirements

• A Bachelor’s degree in public health, healthcare administration, business, information systems, health informatics, or a related field is mandatory.

• An equivalent relevant combination of education and experience may be acceptable.

• A minimum of seven (7) years of progressive experience in healthcare information technology, Epic operations, implementation, or a related field is required.

• Relevant Epic certification in one or more Revenue Cycle applications is preferred.

• At least five (5) years of management or leadership experience within technical teams is highly preferred.

• Proven success in leading complex Epic implementations and multidisciplinary teams through transitions.

• Ability to analyze performance metrics, identify risks, and make informed operational and resource decisions based on data.

• Strong skills in relational leadership, communication, conflict resolution, and executive-level escalation management.

• Demonstrated understanding of quality and process improvement principles alongside robust systems-thinking capabilities.

• Capability to develop leaders, coach teams, build skills, and foster accountability for results.

• Excellent judgment, decision-making, analytical, and problem-solving abilities.

• Ability to work independently and efficiently from a home office environment.

• High-speed internet service is required.

• Must be able to work in a distraction-free workplace.

• Candidates must possess legal authorization to work in the United States permanently at the time of application.

• This position is not eligible for employment visa sponsorship, either now or in the future.

🏝️ Benefits

• Competitive compensation package.

• Support for a healthy work-life balance.

• Opportunities for career advancement.

• Comprehensive benefits package.

• Flexibility to work remotely from home.

• High-speed internet service provided.

• Immunization support, including COVID-19 and influenza vaccinations.