Director, Enterprise AI Operations

This is a fully remote position, open to applicants in California, +15 more states.

📋 Description

• Implement and operationalize Forbes's internal AI strategy in collaboration with executive leadership.

• Propel high-impact AI projects that enhance workflows and drive business results.

• Convert strategic objectives into scalable operational programs, processes, and execution strategies.

• Integrate AI capabilities into current workflows and systems.

• Collaborate with Product and Engineering teams for AI deployment and integration.

• Spearhead enterprise-wide AI adoption across Editorial, Audience Development, Consumer Revenue, Advertising, and corporate departments.

• Develop enablement systems, training initiatives, operational playbooks, and an internal community of practice for AI.

• Manage change management processes to enhance adoption.

• Assist with AI governance, responsible AI standards, vendor assessments, and tooling optimization.

• Monitor operational and reputational risks linked to AI implementation.

• Establish reporting frameworks and dashboards to track adoption, workflow efficiency, time savings, output quality, and business impact.

• Evaluate ROI and effectiveness of AI initiatives while supporting budget and vendor management.

• Report on initiative progress, adoption metrics, challenges, and business impact to senior leadership.

• Act as the operational lead for enterprise AI transformation initiatives.

• Lead and cultivate a high-performing team focused on execution, enablement, and operational excellence.

• Promote cross-functional alignment and execution discipline.

⛳️ Requirements

• 8–12+ years of experience in transformation, operations, product, platform, or program leadership roles.

• Demonstrated success in building and scaling AI operations functions or enterprise operational programs.

• Strong change management experience facilitating adoption across large, diverse organizations.

• Expertise in defining and managing operational standards, workflows, and governance frameworks at scale.

• Proven experience executing complex cross-functional initiatives with multiple stakeholders and competing priorities.

• Experience in building or scaling internal systems, workflows, enablement programs, or operational platforms.

• Hands-on experience in applying AI/LLMs to operational workflows.

• Data-driven approach with experience in measuring operational impact and adoption results.

• Background in consulting, internal strategy, change management, or operational excellence within large organizations.

• Experience in digital media, publishing, or content-driven industries.

• Proven track record in leading enterprise workflow or large-scale operational transformation initiatives.

• Familiarity with personalization systems, content operations, or audience growth strategies.

• Experience in operationalizing AI platforms such as OpenAI, Vertex AI, or similar technologies.

• Experience collaborating with Legal, Privacy, Security, or Compliance teams on technology projects.

• Experience managing or streamlining complex SaaS or AI tooling environments.

• Must reside in California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Maine, Maryland, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, or Washington.

🏝️ Benefits

• Flexible work arrangements; some positions may be fully remote within the U.S.

• Equal opportunity employment.