Director, Employee Relations

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Evaluate and assist in resolving employee issues while offering recommendations to minimize risk for the organization

• Address discrepancies in perception, understanding, or performance expectations between staff and management

• Propose solutions that align with JLL’s dedication to fair and equitable treatment and its overall interests

• Foster collaboration across various business lines and HR Centers of Excellence within the US region

• Contribute to the Employee Relations Center of Excellence by developing training programs, tools, templates, processes, reference materials, and additional projects

• Act as a collaborative coach for the performance team and HR colleagues

• Collaborate with the Employee Relations Lead on workforce reduction strategies and risk mitigation efforts

• Conduct investigations into potential employment law infringements, such as Title VII, FMLA, ADA, FLSA, and NLRA

• Independently resolve intricate employee relations cases by collecting information, analyzing findings, and applying company policies

• Provide guidance to senior executives, HR Business Partners, and HR Leadership in partnership with Legal on high-risk and complex issues

• Identify and address employee concerns through recommended actions and oversight

• Analyze case trends and suggest HR and business strategies to tackle systemic challenges through proactive coaching and training

• Maintain records of investigations and provide guidance on case management and data entry

• Assess and refine internal policies and procedures to enhance operational efficiency

• Travel occasionally as necessary

• Report directly to the US Head of Employee Relations

⛳️ Requirements

• Extensive understanding of employment, wage and hour, FMLA, and EEO laws and regulations

• Proficiency in principles of internal investigation

• Strong project management capabilities

• Competent in gathering, synthesizing, analyzing, and reporting employee relations data

• Ability to effectively communicate data, trends, and their implications for the team and the organization

• Proficient in Microsoft Office applications, Teams, and other telecommunications software

• Familiarity with HR systems such as Navex, ServiceNow, or Workday

• Exceptional written and verbal communication abilities

• Proven track record in managing and developing high-performing teams

• Excellent decision-making capabilities with tact and diplomacy

• Strong skills in collaboration, conflict resolution, and negotiation

• Results-oriented with the ability to coordinate with various disciplines

• Implements relevant actions based on policies, procedures, and business practices

• Demonstrated integrity and confidentiality skills

• Maintains neutrality and a calm demeanor in high-pressure situations

• Influences leaders and colleagues, serving as a skilled counselor, consultant, and facilitator

• Builds relationships with Legal, Ethics & Compliance, senior business leaders, and HR People Partners

• Bachelor’s degree in HR, Industrial or Labor Relations, or a related field

• Over 5 years of experience in employee relations

• Candidates must be authorized to work in the United States without sponsorship

🏝️ Benefits

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

• Supportive culture and a comprehensive benefits package prioritizing mental, physical, and emotional health

• Reasonable accommodations for individuals with disabilities