Director, Delivery & Release Management, Digital Product Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and propel the adoption of the release management process across all Digital Product teams.

• Oversee the complete release management process from feature intake to post-launch review for SAT Suite, AP, CLEP, ACCUPLACER, and Bluebook releases.

• Define and consistently enhance release management standards, documentation, release notes, and communications.

• Create and manage the integrated release calendar, highlighting dependencies, risks, and capacity limitations.

• Coordinate release preparedness with Product, Technology, go-to-market, Learning, Enablement & Readiness, and leadership teams.

• Utilize release and launch metrics to uncover coaching and process improvement opportunities.

• Own and supervise platform User Acceptance Testing (UAT) across Digital Product.

• Establish UAT standards, plan and execute UAT, coordinate issue triage, and secure final sign-off prior to launch.

• Monitor and communicate UAT status, outstanding issues, and resolution timelines.

• Act as the quality gate between development and launch, ensuring compliance with user, performance, and accessibility standards.

• Engage in quarterly planning to address dependencies related to release sequencing, UAT scheduling, and delivery timelines.

• Keep release calendars, UAT schedules, and release-readiness trackers as reliable sources of truth.

• Provide leadership with narrative-synthesized insights into delivery progress, release health, and associated risks.

• Suggest, implement, and assess process improvements.

• Manage the annual capitalized software reporting process in collaboration with Finance.

⛳️ Requirements

• A minimum of 5 years of experience in product operations or product management within a digital product or SaaS environment, with a focus on delivery and release management.

• Proven experience in leading or contributing to change management initiatives and assisting teams in adopting new methodologies.

• Experience in defining tools and evolving processes in unclear, newly established settings.

• Demonstrated success in owning release management and UAT processes across multiple concurrent product teams.

• Extensive knowledge of Agile delivery practices and product management tools.

• A proven track record of enhancing team usage of product management tools.

• Ability to lead by influence rather than authority, gaining trust and support.

• Strong skills in cross-functional collaboration with Product, Technology, Design, and go-to-market leaders.

• Exceptional organizational and communication abilities.

• Capability to design straightforward processes that teams can adhere to.

• Willingness to travel 5–7 times annually to College Board offices or for College Board business.

• A passion for enhancing educational and career opportunities through mission-driven work.

• Authorization to work in the United States for any employer.

• A keen interest in emerging technologies, including AI-driven solutions.

• A proactive and independent approach to learning and applying new digital tools.

• Clear and effective written and verbal communication skills.

• A learner’s mindset and a commitment to personal growth.

• A drive for impact and excellence, grounded in data-informed decision-making.

• A collaborative and empathetic approach.

🏝️ Benefits

• Annual bonuses.

• Opportunities for merit-based raises and promotions.

• A mission-driven workplace where your contributions have significance.

• A team dedicated to investing in your development and success.

• A comprehensive benefits package designed to help you thrive.

• A remote-first workplace policy.

• A supportive team environment.

• Fair and competitive compensation.